Digital Agents

Digital Agents Extend Your Customer Experience.

When you think of AI, you probably think of “bots.” And, maybe you don’t like them. But, we think of them as digital agents, because when you want to improve your customer experience, they are invaluable.

Use Cases by Application

Accounts + Memberships

Enhance self-service and satisfaction by allowing customers to update their own account and membership data.

Claims

Increase the efficiency and satisfaction of your customers and your team by automating claims processes.

Personalization

Make customers feel valued with personalized greetings and interactions based on their account, location, and historical information.

Appointment Management

Free up your staff and enhance self-service with Digital Agents for dynamic appointment management.

Authentication

Keep sensitive information secure by authenticating customers before Digital Agent assistance or human agent escalation.

Collections

Be more productive with your collections efforts with Digital Agent's secure, conversational AI transactions.

Order Management

Deliver effortless self-service at customer touchpoint for things like order status, tracking, returns, and more.

Support

Automate support processes and collect important information before escalating to a live, human agent.

Billing + Payments

Allow customers to transact safely with automated PCI compliant payments available 24 hours a day.

FAQ

Optimize customer self-service and satisfaction by automating answers to common customer questions.

Registration + Warranty

Delegate time-consuming manual product registration and warranty inquiries to Digital Agents for increased satisfaction.

Interact With Customers On Any Channel At Anytime

Humach Digital Agents have a wide variety of skills and multi-task with full compliance and unlimited capacity on any channel. They never get sick, ask for time off, and they’re significantly cheaper than their human counterparts.

Voice

VOICE

Natural language processing, text-to-speech, and voice biometrics for secure interactions real-time.

Chat

CHAT

Understand user intent and interact with authentic, two-way, personalized conversation.

SMS

Shorter interactions and concurrent support for customer notifications, alerts, and reminders.

Email

EMAIL

Authentic, two-way interactions that identify, organize, and prioritize customers based on their response.

Customized Digital Agents Connect You To Your Customers

Automate Your Most Repetitive + Expensive Tasks

Humach Digital Agents are continuously improving, multilingual, efficient, fully compliant, and ready to interact with your customers 24/7/365 on every channel to help handle things like:

Interact + Transact With Full Compliance

Give customers peace of mind by providing secure self-service options with extended hours while drastically reducing your cost to serve. Humach Digital Agents readily integrate into enterprise systems and use an accredited Payment Card Industry Data Security Standards (PCI-DSS) and HIPAA compliant payment platform.

Artificial Intelligence Powered by Human Expertise

While AI can be good at many “human” jobs, a study of 1,500 businesses found that the technology is more valuable when it’s used to compliment humans, not replace them. Our unique human in the loop machine learning model allows humans to train and validate AI data, helping Humach Digital Agents see and interact with the world just like a human. With business process outsourcing we leverage the intelligence of both humans and machines which allows businesses to get the full potential of AI while delivering a Digital Agent and customer experience that constantly improves.