VP and General Manager
Kelly is responsible for the general management of our company’s three contact centers.
She began her career as a customer service representative at Advanced Data Comm, which became WS Live in 2006. Kelly has worked in all areas of contact center management, including oversight for operations, quality assurance, training, client services and IT/programming departments. During her 20 years in the industry, she helped launch two call centers and conducted ongoing operations performance analysis and process improvement.
Along with her valuable industry insight, Kelly brings a solutions-driven, goal-focused discipline to the business, and is central to forming strong partnerships with our clients.
She most recently served as vice president of operations at WS Live.