Cut costs and modernize your CX with Humach’s omnichannel, AI-powered customer support solutions.
Benefit from detailed SLAs with guaranteed ROI, including customer satisfaction, resolution rates, call volume, and more.
Automate Repeat Tasks
Automate expensive, repetitive tasks and give your internal team more time to focus on tasks that provide real value.
Communicate Over Any Channel
Our AI-powered Digital Agents are able to communicate with customers naturally on any channel – voice, chat, email and SMS – 24/7/365.
Save Money & Reduce Support Costs
An investment into AI customer service lets you speed up service and efficiency – at 30% of the cost of a live agent.
Automate costly, low-complexity tasks and benefit from convenient, fully secure self-service options with autonomous AI customer support.
Delivering top-tier chatbot AI customer service.
Omnichannel cloud migration in 90 days.
Improvement in first contact resolution with conversational ai-powered solutions.
Of customer interactions automated in 120 days or less.
See how Humach’s AI customer service bots can help you boost your bottom line.
Eliminate time spent on time-consuming manual tasks with the aid of multilingual, always available digital customer service agents.
✅ Superior Self-Service Options
Leverage AI customer service chatbots to help customers resolve issues fast, without needing to speak to a live agent.
✅ 24/7 Customer Support
Our Digital Agents are available round-the-clock to handle order tracking, FAQs, password resets and much more.
✅ Advanced Voice Capabilities
Humach utilizes natural language processing (NLP), voice biometrics and text-to-speech for secure, authentic automated interactions.
Leverage the strengths of AI and humans to deliver exceptional customer support with every interaction.
🔁 Human-in-the-Loop Model
Our expert conversational design team will train and validate Digital Agents to understand intent and get smarter over time.
📢 Complete Omnichannel Engagement
Benefit from AI-powered customer service solutions that let you interact with customers on any channel with limitless capacity.
🧠 Intelligent Escalation
If a digital agent can’t address an issue with full confidence, it will be escalated to a live agent from our support team who can.
Put your customers’ mind at ease with secure AI customer service solutions, while significantly reducing support and service costs.
✅ 100% Compliant Solutions
Protect your customers’ data with a fully HIPAA and PCI-DSS compliant payment platform and steer clear of costly regulation fines and penalties.
🌐 Secure Cloud Environment
Partner with Humach and go live with AI-powered Digital Agents that operate in a fully secure, scalable cloud environment.
🔒 Complete Protection
Enhance your AI customer service impact by working with a provider who makes safeguarding sensitive information a #1 priority.
Companies that use AI customer service enhance the customer experience at every touch point. How much is AI customer service? Contact Humach today to learn more!