Humach brings a new level of understanding to the world of customer experience. While most view contact centers as expense centers, our three decades of experience in the industry have taught us that they can be transformed into profit centers if optimized properly. In our experience, we’ve found that the best way to alleviate contact center distress is to break the center down into five components:
We evaluate the state of each of these categories through meetings with key stakeholders, pre-evaluation questionnaires, focus groups, and other methods to completely immerse ourselves in your organization. Keeping in mind the need to continue day-to-day business, we schedule all of our research to be done with as little disruption as possible.
From the data gathered, we can then formulate a strategic turnaround plan for your asset, all within 30-60 days. With hands-on support through every step of the assessment process, we guarantee that you’ll gain value from our roadmap or we’ll absorb the cost of the assessment.