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Call Center Outsourcing Pricing

A 2018 Microsoft study shows that 95% of respondents consider customer service to be a critical factor in their loyalty to a brand. And as

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Ethical Quandaries of AI: Healthcare

About as common as unjustified fears of AI overlords enslaving the human race, are blanket defenses of AI technology as something inherently good, ethical, and

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The Beginner’s Guide to Compliance

Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an

What is a Humach Digital Agent?

According to Gartner, 15% of all customer service interactions will be handled solely by AI by 2021. Whether you’re part of the 31% of companies

How-To: Become a CX Leader in 2020

2019 served as a wake-up call for companies that failed to progress with transformative customer experience improvements. Changes in passive consumerism eradicated a record number

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