Video chat is all the rage right now for customer experience. Already companies are starting to incorporate video chat into their sales and service offerings, and Gartner predicts that 1/5 of the largest global businesses will offer it by 2018. It is becoming more common in...

A recent Bloomberg article examined the latest tech initiatives that many businesses are taking to engage their customers and improve the buying process, especially in brick and mortar stores. Stores like Lowe’s are using VR headsets to help shoppers visualize how certain items will look in their...