Establishing customer loyalty can be tricky. Customers are notoriously unforgiving when they experience poor service — one survey conducted by American Express showed that 91 percent of customers won’t willingly return from a bad experience. Similarly, a separate survey conducted by American Express showed that...

It’s difficult to watch a beloved children’s store close, particularly an iconic brand such as Toys R Us. Many parents warmly remember tossing the ball inside the large expanse of the store, spending hours wandering the aisles as a child while interacting with many new...