Technology trends for call centers in 2019 In the past few years we’ve seen some impressive leaps in technology for call centers. Some of these leaps have completely revolutionized the way companies manage their contact centers. In 2019, there are some new trends on the...

Improving your customer service is one thing, but reshaping the standards that you and your staff have to uphold is another battle. Attempting to find new and improved ways to make life easier for the customer isn’t a bad step, but to truly make a...