We live in the age of “right now.” Customers and executives alike demand to see instant results, whether that be immediate connection to an agent, quick resolution of customer inquiries, etc. From a business standpoint, having real-time details about the operations of all contact centers...

For this week’s post, we asked some of the fantastic people that work here at Humach one simple question: “What show are you completely hooked on right now, and why? Here’s some of the answers we got: Tim Houlne - “Ironically, it is Mr. Robot, created by Sam Esmail. I like...