With the increasingly competitive world we live in, companies must do more to keep customers. With more factors than ever before influencing buying decisions, customer loyalty is generally on a downward slope. Brands must now invest heavily in ways to get more people visiting sites...

Video chat is all the rage right now for customer experience. Already companies are starting to incorporate video chat into their sales and service offerings, and Gartner predicts that 1/5 of the largest global businesses will offer it by 2018. It is becoming more common in...

Keeping agent morale high has always been one of the biggest challenges faced by contact center operators. Historically, agent churn makes it difficult for most operations to keep that tight knit sense of family and community. Not just that, it means more time and resources...