Blog

A recent Bloomberg article examined the latest tech initiatives that many businesses are taking to engage their customers and improve the buying process, especially in brick and mortar stores. Stores like Lowe’s are using VR headsets to help shoppers visualize how certain items will look in their...

In the past 18 months, the acceleration of technological developments has increased exponentially. From the realization of truly intelligent AI, to the deployment of self-driving cars, we’ve seen many of our wildest, futuristic dreams come to fruition in a short span of time. With so much...

Keeping agent morale high has always been one of the biggest challenges faced by contact center operators. Historically, agent churn makes it difficult for most operations to keep that tight knit sense of family and community. Not just that, it means more time and resources...

We live in the age of “right now.” Customers and executives alike demand to see instant results, whether that be immediate connection to an agent, quick resolution of customer inquiries, etc. From a business standpoint, having real-time details about the operations of all contact centers...