Do Your Customers Have Olympic-Sized Loyalty?
The Olympics generate levels of pride and loyalty to our country in ways rarely seen with other events. Just the idea of belonging to something
The Olympics generate levels of pride and loyalty to our country in ways rarely seen with other events. Just the idea of belonging to something
Customer experience is a term that many dismiss as a buzzword. However, Siegel+Gale’s 7th annual Global Brand Simplicity Index study revealed that organizations represented in
Does this sound familiar? Big Time Company has a large sales team around the country who provide “feet on the street.” However, it’s difficult to
If you have spent 2017 under the cloud of poor customer experience, there is good news – Kris Kringle, better known as Santa Claus, is
If in reviewing 2017, you found that your Customer Experience (CX) initiatives fell short, you are not alone. In the recently released paper Predictions 2018:
Part of managing outsourcing relationships means, on occasion, you need to onboard a new outsourcing partner. If you have already worked through key strategies to
Doesn’t seem so crazy anymore. When you are Amazon, you have proven to your customers that you will provide them with great customer experiences. Consequently,
Holiday shoppers are already making their list, checking against online reviews and looking to make even more purchases online this year. According to the 2017
When Tesla announced a new program that provides customers the opportunity to escalate issue to an executive, it seemed a little extreme. This is Tesla,
In addition to questions regarding how and why the Equifax security breach (which affected 143 million people) occurred, one has to wonder why Equifax waited
Whether you have a single outsource partner, or multiple partners, we recognize that they will perform better when treated as part of the team. Even with the
Friction free as a term has been applied to the idea of capitalism, marketplaces and customer experience. The idea is to provide consumers easier access,
The healthcare industry has undergone significant changes in recent years, with no signs of leveling out in the near future. The regulatory and insurance company
It is common for organizations to engage more than one outsource partner for a variety of business reasons, including business growth, need for niche providers and specialized
As you’ve heard from us on many blog posts, technology is really amazing. Its possibilities are limitless, and it seems like every day something new
Will humans be supplanted by automation? Are we really approaching an era where artificial intelligence can do anything a human can? In the customer service
When Amazon purchased Whole Foods, it sent the business community buzzing about all the potential reasons this acquisition did and did not make sense. Regardless
Airlines are struggling in today’s on-demand, consumer-focused world; a trend that is showcased through both documented passenger experiences and media coverage. As an industry at its most
