THREE TACTICS TO INCREASE CONVERSION
With the increasingly competitive world we live in, companies must do more to keep customers. With more factors than ever before influencing buying decisions, customer
With the increasingly competitive world we live in, companies must do more to keep customers. With more factors than ever before influencing buying decisions, customer
Martha Brooke is the Founder of Interaction Metrics.This article was written with the help of her analysts. In the US market alone, there are hundreds of customer
You’ve got all of the cool gadgets. You’ve made it so that your customers can reach you in every way imaginable. So, what else is
This week, the world was introduced to the terror that was the WannaCry ransomware hack. Thousands of people all around the world found that they were
During the last weekend in April, I had the pleasure of attending the SOCAP Symposium in Chicago. In addition to myself and our SVP of
This week, in lieu of a traditional blog post, we wanted to give you a special treat! I recently had the pleasure of talking to
As the world moves more and more towards complete automation, many wonder what the role of humans will be in the workforce. Will there be
As you may have seen, we recently had the privilege of sitting down for an in-depth discussion with the man who created the legendary culture
Technology is truly marvelous. Can we all take a quick second to just acknowledge that? With so many new developments emerging every day, it can
Video chat is all the rage right now for customer experience. Already companies are starting to incorporate video chat into their sales and service offerings,
A recent Bloomberg article examined the latest tech initiatives that many businesses are taking to engage their customers and improve the buying process, especially in brick and
Any of us who have taken part in the addictive (at least for me) hobby of online shopping have been confronted with the hesitation to
We often talk about incorporating community service into your company culture, and with good reasons. It’s such a great way to bring employees closer together,
There will come a time in your life, during a difficult task or project, when you will be given the chance to just give up.
If you provide data collection services for market research purposes through outbound calling, you know not all customer surveys are created equal. Some are more
In the past 18 months, the acceleration of technological developments has increased exponentially. From the realization of truly intelligent AI, to the deployment of self-driving
When was the last time you had great customer service? You probably remember it very clearly: one brand that stood out amongst the others as
In this day and age, customers want things now. We all know this. Customers also want to be able to reach their favorite brands through
