Humach Connect™ increases sales and first call resolution, while streamlining digital interactions for an outstanding customer experience.
DALLAS, Feb. 9, 2016 /PRNewswire/— At the click of a button, Humach Connect™ instantly establishes a voice connection between a business and its customers. At the same time, customer data and intelligence is passed to contact center agents, providing critical service insight—before they answer.
The Humach Connect™ web-to-voice communication system means customers get dedicated, personalized help when they need it. Callers are routed to the right professional the first time, eliminating the need to wade through a series of phone menus, cumbersome chat sessions, or to explain who is calling and why. The contact center agent knows who they are, what is in their shopping cart, their order history, what they searched or viewed, and other relevant or customizable data. The result is increased efficiency, reduced cost and an outstanding customer experience.
“It’s a customizable solution that transforms how companies sell and support their customers while providing a premier user experience,” said CEO Tim Houlne. “It’s both easy to use for customers and a quick add-on for your company’s digital or mobile strategy.”
Humach Connect™ works with all onmi-channel contact center systems, without installing any software. It is easily deployed by adding a widget to any webpage or mobile application. This product is also available as an add-on to the Humach Interaction Engine, a patented multi-channel cloud contact center platform.
“Humach Connect™ creates an efficient, customer-focused experience and solves a major problem in the industry,” stated VP of Product Development, Nicole Hushka. “Enabling access to an agent simply and quickly from a website or mobile application is one of the many ways Humach is revolutionizing the way businesses engage, acquire and support their customers.”