Humanizing Innovation – Amazon and Whole Foods Change The Game

When Amazon purchased Whole Foods, it sent the business community buzzing about all the potential reasons this acquisition did and did not make sense. Regardless of your stance, one thing is for certain – Jeff Bezos has a strategy that is likely to revolutionize the way we think about purchasing groceries; but it’s so much […]

Why Can’t Airlines Make Customer Experience Fly?

Airlines are struggling in today’s on-demand, consumer-focused world; a trend that is showcased through both documented passenger experiences and media coverage. As an industry at its most profitable in decades, it would make sense that it is also at its most successful. Yet recent media reflects just how broken the customer experience is throughout the airline industry. […]