Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many of these operations have yet to take the necessary steps toward the future and are lagging behind with old software, technologies, and processes that are inhibiting their customer’s experience. So, […]
As fans of our content may have already noticed, we talk a lot about enabling technology. A company whose charter is built upon combining humans + machines to deliver exception customer experience would naturally be fans of technology, right?