The 2020 Customer

Trying to balance everything can be overwhelming. Regardless of where you are on the spectrum, we’d like to help you shine by making sense of an increasingly complex customer engagement landscape and enabling you take control of your customer strategy.

Here's What's Inside

Rising customer expectations, a rapidly changing technology landscape and increasing internal demands are placing extraordinary pressure on customer care leaders. The customers of the future will be informed, connected, and demanding. Companies must adapt or face extinction. “2020 Customer” details what you need to do to survive.
  • What millennials and customers want in a customer experience
  • Why voice is out and what customers would rather do instead
  • Leading brand executives discuss the future of customer care
  • Data from industry experts on what the future really holds
  • An easy, 6-step roadmap for creating a successful customer journey

Data shows consumers really only want to talk to companies as a last resort

It’s forward-thinking organizations that are willing to adapt and take customer experience seriously, that will stand out and win loyal customers over.

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The 2020 Customer

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