Tailored service offerings to fit any budget, large or small – deliver exceptional customer service with on-premise or remote agents anywhere in the US.
Why companies choose Humach for support and sales call center outsourcing:
Humach combines the strengths of both humans and machines to deliver exceptional outsourced call center solutions.
Of customer interactions automated in 120 days or less
Uptime so your customers can get the solutions they need
Average reduction in resolution time
Work with one of the leading call center outsource companies today.
Don’t waste time and resources on bpo services and solutions you don’t need when outsourcing call center needs. When you work with Humach, you’ll get customized services to keep call center outsourcing costs predictable and within budget.
Let our contact center management team help you manage costs, optimize efficiency, and performance with:
No matter your needs, we will provide you with cost-effective inbound and outbound call center outsourcing services to help you achieve your business goals.
Managing customer experience (CX) tools and software across several platforms is a major time sink.
Our seamless and integrated approach to customer service outsourcing is designed to reduce administrative burden, so your team can refocus and achieve strategic goals.
As as a single-source provider, our team of experts delivers customized outsource call center solutions for problems that businesses face today:
Everything you need to provide outstanding customer service and technical support can be made available through a single vendor.
Don’t sacrifice quality for efficiency when outsourcing call center needs. Our state-of-the-art AI-powered Digital Agents leverage the strengths of both humans and machines to deliver exceptional service and support.
Digital Agents can automate 30% of customer interactions in as little as 120 days, freeing up live agents to focus on customers who need them most.
Combining the strengths of both humans and machines reduces call center outsourcing pricing and offers a more consistent and compliant approach to customer sales and support.
Our advanced automation technology is what makes Humach a leader among call center outsourcing companies in the USA.
We don’t subscribe to the “one-size-fits-all” service approach of most call center outsourcing vendors.
Our contact center management services are backed by industry experts with 30+ years of experience who take the time to truly understand your business, your customers, and your goals, providing you with ongoing support for constant improvements and quality assurance.
We provide customized solutions and full support for:
Partner with one of the top US call center outsourcing companies today.
Enhance customer satisfaction with conversational, AI-powered self-service solutions that deliver better, more efficient customer experiences when outsourcing call center needs.
Our self-service solutions provide customer service reps with full interaction context and a 360° view of the customer journey – this allows reps to provide customers with faster, more accurate resolutions than other call center outsource companies.
At Humach, we operate using accredited Payment Card Industry Data Security Standards (PCI-DSS) and HIPAA compliant platforms.
From payment transactions to contact information – we keep your customers’ data safe and your reputation protected.
Our Digital Agents are trained and validated by conversational design experts to understand intent, interact naturally, and get smarter over time. The longer you use our business process outsourcing call center, the more helpful our Digital Agents become.
Our ability to serve and support customers is unmatched – with the most authentic and conversational AI-powered interactions on the market.
Our Digital Agents are trained and validated by conversational design experts to understand intent, interact naturally, and get smarter over time. The longer you use our business process outsourcing call center, the more helpful our Digital Agents become.
Our ability to serve and support customers is unmatched – with the most authentic and conversational AI-powered interactions on the market.
If our Digital Agents can’t solve a customer’s problem with 100% confidence, it is instantly escalated to a human agent who can. Our experts then teach the AI to understand so it can provide a solution for next time.
Automate basic support processes to provide customers with faster, more satisfying, and efficient experiences.
