For medium and large businesses looking for customer service outsourcing to reduce the cost of support and improve customer satisfaction:
Choose and pay for only the solutions that you need – with detailed SLAs that guarantee results
Integrate all platforms including omnichannel chatbots, CRM, IVR, SMS, and CMS for an all-in-one solution
Wait times can leave customers frustrated and negatively impact your brand long term. When you outsource customer service, you can eliminate long wait times and ensure that all customers’ needs are resolved quickly.
Building and maintaining an in-house support model consumes valuable time and resources. Save time and money by outsourcing to a world class customer service company whose main priority is to enhance your customer’s experience and help you achieve your goals.
When you outsource customer service calls, you not only improve bottom-line - you also free up your team to focus on work that creates value like inbound and outbound sales, and assisting the customers who need them most.
With our unique incubation program, Humach Labs, you can test new customer support outsourcing solutions in a live environment to establish value and ROI while minimizing risks and disruption.
Repetitive, low-level tasks bloat payroll costs and reduce the efficiency of your team. Outsource your customer service with custom solutions that can successfully automate 40% of your low-level interactions in as little as 30 days.
You never again have to worry about volume spikes, market changes, or agent attrition - outsourcing your customer support to Humach ensures you're able to exceed customer expectations, anytime.
Outsource customer service needs and simplify your customers’ experiences while cutting expenses of traditional contact center management.
Learn about our company and what makes Humach an industry leader in bpo services among customer service outsourcing companies.
Years of experience in ecommerce customer service outsourcing
Average reduction in service response time
Customer inquiries automated in as little as 30 days
Lead coverage to boost marketing revenue
Whatever your customer service needs, we have flexible options to ensure service quality and project ROI when you outsource customer service.
On-Prem or Remote Options
Get traditional on-premise, remote, or AI-powered digital agents connected by a secure, virtual cloud environment.
Multi-Lingual Support
Get multilingual support to help connect your customer service outsource with customers around the world.
Humach’s Digital Agents use conversational AI to when outsourcing customer service and connect with your customers just like live agents, while boosting productivity and reducing costs.
24/7/365 Customer Support
Provide around-the-clock customer service across every channel with the help of our AI-powered Digital Agents.
Flexible Task Management
Our agents help customers with nearly any problem, including password resets, payments, FAQs, order tracking, and more.
Reduce the cost of outsourcing customer service with Digital Agents that get more proficient each time they interact.
AI Efficiency Backed By Hands-On Support
We deliver the best customer experiences possible by leveraging the power of AI alongside hands-on human interaction.
Improve Service Quality
Humach’s one-of-a-kind machine learning model lets us train AI to learn your business and improve over time.
Outsourcing customer support doesn’t have to mean sacrificing quality of service, security or regulatory requirements.
PCI-DSS & HIPAA Compliant
Outsource your customer care call center to a platform built on accredited PCI-DSS and HIPAA-compliant processes.
Secure Self-Service
Give customers peace of mind that their data is safe across all channels in Humach’s secure platform.
Outsource customer support needs and simplify customer interactions while cutting the expenses of traditional call center outsourcing.
