For medium and large businesses looking for customer service outsourcing to reduce the cost of support and improve customer satisfaction:
Choose and pay for only the solutions that you need – with detailed SLAs that guarantee results
Integrate all platforms including omnichannel chatbots, CRM, IVR, SMS, and CMS for an all-in-one solution
Years of experience in ecommerce customer service outsourcing
Average reduction in service response time
Customer inquiries automated in as little as 30 days
Lead coverage to boost marketing revenue
Whatever your customer service needs, we have flexible options to ensure service quality and project ROI when you outsource customer service.
On-Prem or Remote Options
Get traditional on-premise, remote, or AI-powered digital agents connected by a secure, virtual cloud environment.
Get multilingual support to help connect your customer service outsource with customers around the world.
Humach’s Digital Agents use conversational AI to when outsourcing customer service and connect with your customers just like live agents, while boosting productivity and reducing costs.
24/7/365 Customer Support
Provide around-the-clock customer service across every channel with the help of our AI-powered Digital Agents.
Flexible Task Management
Our agents help customers with nearly any problem, including password resets, payments, FAQs, order tracking, and more.
Reduce the cost of outsourcing customer service with Digital Agents that get more proficient each time they interact.
AI Efficiency Backed By Hands-On Support
We deliver the best customer experiences possible by leveraging the power of AI alongside hands-on human interaction.
Improve Service Quality
Humach’s one-of-a-kind machine learning model lets us train AI to learn your business and improve over time.
Outsourcing customer support doesn’t have to mean sacrificing quality of service, security or regulatory requirements.
PCI-DSS & HIPAA Compliant
Outsource your customer care call center to a platform built on accredited PCI-DSS and HIPAA-compliant processes.
Give customers peace of mind that their data is safe across all channels in Humach’s secure platform.