Customer Service Outsourcing Services

For medium and large businesses looking for customer service outsourcing to reduce the cost of support and improve customer satisfaction:

 

  • Guaranteed ROI + Custom Packages

Choose and pay for only the solutions that you need – with detailed SLAs that guarantee results

 

  • All-in-One Customer Service Platform

Integrate all platforms including omnichannel chatbots, CRM, IVR, SMS, and CMS for an all-in-one solution

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Brands That Trust Humach for Customer Support Outsourcing

Testimonials

World-Class Customer Service Outsourcing

Improve Customer Outcomes

Wait times can leave customers frustrated and negatively impact your brand long term. When you outsource customer service, you can eliminate long wait times and ensure that all customers’ needs are resolved quickly.

Reduce Customer Service Costs

Building and maintaining an in-house support model consumes valuable time and resources. Save time and money by outsourcing to a world class customer service company whose main priority is to enhance your customer’s experience and help you achieve your goals.

Boost Customer Engagement

When you outsource customer service calls, you not only improve bottom-line - you also free up your team to focus on work that creates value like inbound and outbound sales, and assisting the customers who need them most.

Innovative Pilot Program

With our unique incubation program, Humach Labs, you can test new customer support outsourcing solutions in a live environment to establish value and ROI while minimizing risks and disruption.

Automate Repetitive Tasks

Repetitive, low-level tasks bloat payroll costs and reduce the efficiency of your team. Outsource your customer service with custom solutions that can successfully automate 40% of your low-level interactions in as little as 30 days.

Smart Scaling & Flexibility

You never again have to worry about volume spikes, market changes, or agent attrition - outsourcing your customer support to Humach ensures you're able to exceed customer expectations, anytime.

Customer Service Outsourcing that Pays Dividends

Outsource customer service needs and simplify your customers’ experiences while cutting expenses of traditional contact center management.

Why Outsource Customer Service Calls to Humach?

Learn about our company and what makes Humach an industry leader in bpo services among customer service outsourcing companies.

33+

Years of experience in ecommerce customer service outsourcing

72%+

Average reduction in service response time

40%

Customer inquiries automated in as little as 30 days

100%

Lead coverage to boost marketing revenue

30 Years of Customer Service Outsourcing Experience

Whatever your customer service needs, we have flexible options to ensure service quality and project ROI when you outsource customer service.

On-Prem or Remote Options

Get traditional on-premise, remote, or AI-powered digital agents connected by a secure, virtual cloud environment.

Multi-Lingual Support

Get multilingual support to help connect your customer service outsource  with customers around the world.

Customer Service Outsourcing
Outsource Your Customer Service Call Center
Use Conversational AI to Automate Expensive and Time-Consuming Tasks

Humach’s Digital Agents use conversational AI to when outsourcing customer service and connect with your customers just like live agents, while boosting productivity and reducing costs.

24/7/365 Customer Support

Provide around-the-clock customer service across every channel with the help of our AI-powered Digital Agents.

Flexible Task Management

Our agents help customers with nearly any problem, including password resets, payments, FAQs, order tracking, and more.

Machine Learning Ensures Digital Agents Learn on the Fly

Reduce the cost of outsourcing customer service with Digital Agents that get more proficient each time they interact.

AI Efficiency Backed By Hands-On Support

We deliver the best customer experiences possible by leveraging the power of AI alongside hands-on human interaction.

Improve Service Quality

Humach’s one-of-a-kind machine learning model lets us train AI to learn your business and improve over time.

Customer Support Outsourcing
Customer Support Outsourcing
Achieve 100% Compliance Across All Interactions

Outsourcing customer support doesn’t have to mean sacrificing quality of service, security or regulatory requirements.

PCI-DSS & HIPAA Compliant

Outsource your customer care call center to a platform built on accredited PCI-DSS and HIPAA-compliant processes.

Secure Self-Service

Give customers peace of mind that their data is safe across all channels in Humach’s secure platform.

Customer Support Outsourcing that Pays Dividends

Outsource customer support needs and simplify customer interactions while cutting the expenses of traditional call center outsourcing.

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