Call Center Outsourcing

The Solution Is Outsourcing

Call center services shouldn’t be a headache for you or your customers. Outsourcing can seem like a tough decision, and for those that are thinking about outsourcing their call center for the first time, it can be a difficult choice. It can be just as challenging to make the switch to a different provider when you are currently utilizing an outsource service. Here at Humach, we work as an extension of your team, providing professional agents and state of the art technology to help you increase revenue, reduce labor and improve your customer experience. We know the level of service you and your customers expect, and we understand how to implement solutions that cater to your unique concerns.

There are many factors that go into choosing the right call center service provider for you. How experienced are they? Which services do they offer? Where are they located? The list goes on. You want your customers to have the best experience possible, and delegating this important aspect of your business means putting it in the right hands. That’s where we come in. We are a partner that works tirelessly to become fully integrated with your business to unlock the true potential of your customer experience. This allows you to focus on other aspects of your business.

We provide both inbound and outbound call center solutions. The majority of our clients implement both solutions for an optimal customer experience. But regardless of what you decide is best for your business, we’ll meet you where you’re at — to get where you want to be.

 

What to expect when outsourcing your call center

Many of our clients come to us looking to make a change from their previous outsource call center outsourcer. They come to us because of our expertise and transparency. We allow companies to incubate before full deployment, to truly see how the solutions they want to fit in with their overall strategy, uncover gaps in the organization, and use those findings to optimize and redeploy. Our commitment to working as an extension of your business elevates not only the partnership but your customer experience as well.

We meet to discuss your business needs, goals and the possibility of partnering. If needed, we can always join in on your RFI or RFP process. We love to keep things in-person with our clients even after we sign an agreement. As the customer journey is not a “set it and forget it” document, we engage in a full mapping process before deployment so we can fully understand the gaps in your customer experience and identify the best solutions for your specific needs. The customer journey is a living, breathing process and we help companies know more about their customers so they can serve them better.

We customize all of your reporting to fit your unique needs. All call recordings are easily accessible. If customer service problems arise we take a proactive approach to reporting problems so that they can be handled efficiently and effectively.

Location Location Location

We understand that one of the major concerns you may have with outsourcing is location. Thatis why we provide domestic outsource call center solutions. Because of our diverse domestic locations we are able to arrange a visit pre or post agreement if needed. At each location, you’ll find a team of customer experience specialists working diligently to meet and exceed customer expectations.

 

Budgeting

One of the most attractive reasons for outsourcing your call center is the cost savings. We’ve written about the many benefits of outsourcing in our blog, but the heart of it is saving you money. Our services and agreements are flexible and work to meet your needs. These make costs affordable and predictable —- allowing you to get the best return on your investment while delivering the very best customer experience. We don’t hide costs. Any hiring costs, training costs, and call time costs are laid out and discussed before any agreements are made.

 

Why Humach

Working with us means you’re getting services catered to your needs with the best, most experienced agents in the business — paired with the best technology solutions in our vetted Ecosystem. Our staff undergo comprehensive training and are able to assimilate your own internal training if needed. Our agents, your agents, our technology, your technology…it doesn’t matter. If you want to elevate your customer experience while being more efficient and increasing revenue, we make it work. We value all of our clients and strive to make any and all of their experiences with us a true success.