There’s just a few things you really need to know about the Humach platform: it reduces complexity, scales dynamically, and delivers a much better value than other contact center platforms or services. It’s extremely easy to configure agents, call handling strategies, call routing, CRM integration and more. Highly skilled technical personnel are not required.
Our platform is a true-cloud contact center software suite designed to provide contact center functionality to businesses, delivered through PCI compliant, cloud data centers. Unlike on-premise products, no hardware or expensive software is required. Unlike traditional “hosted” offerings, no specialized networks, data centers or software are needed.
Gain deeper insight through real-time, personalized dashboards and reporting.
Collect user data without consuming agent resources.
Manage agents by taking them off-line or changing their state as needed.
Monitor or coach agents while on live calls. Barge into calls when necessary.
Everyone offers analytics, we offer business intelligence – actionable information to efficiently let you manage your customer strategy.
Easily support virtual operations for distributed workforce. Enable remote agents.