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This assessment allows you to compare your contact center’s performance against industry standards and best practices.
Gain valuable insights into key performance metrics, including customer satisfaction, average handling time, and first-call resolution rates.
Leverage the assessment to inform your strategic planning and identify areas for improvement to stay competitive in the industry.
Identifies training needs for live agents to enhance performance owing to high talk times and other important KPIs.
Ensures high-quality service delivery, especially looking through the lens of total response time per transaction including hold, non-talk time, etc.
Measures the impact of agent assist solutions for live agents and the impact on customer satisfaction and retention.
Evaluates digital agents' ability to handle interactions seamlessly.
Identifies automation opportunities to reduce wait times and increase efficiency, ultimately leading to better CX.
Assesses how well digital agents are tailored to meet business and customer needs.
Navigating AI integration for your call center can be complex. Humach’s free assessments simplify the process, offering tailored insights to improve performance, boost efficiency, and enhance customer satisfaction. Start your journey to a smarter, more efficient contact center today!
Fill out the form to instantly access your personalized assessment tool.
