London Hotel Increases Satisfaction with 24/7 Digital Agent Concierge
Intelligent Digital Agents are automating concierge self-service and increasing guest satisfaction
Case studies
Intelligent Digital Agents are automating concierge self-service and increasing guest satisfaction
Reducing effort with the implementation of self-service solutions across all channels.
An entire team of back-up agents were assembled in just 2 weeks, making it possible for this client to celebrate a major milestone with their entire team.
Reducing effort with the implementation of self-service solutions across all channels.
The implementation of customer-centric Digital Agents for sales and support in the healthcare subscription space.
In our first installment, we discussed how Humach’s training programs for customer sales and support teams are backed by behavioral science, focused on bridging the
The scenario is typical in many call centers. You hire new agents, train them, allow time for them to shadow another agent and then boom
Staff turnover can be high given the difficult challenges customer service and sales agents are faced with. Many times a company’s entire brand experience depends
During 2022 the amount of customer service calls steadily increased due to the influx of questions thanks to the pandemic. For many companies, this created
