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Resource Library

Get the latest research, reports and whitepapers that cover trending topics and answer your questions surrounding customer experience, AI, automation, and more.

Free Business Resources

NEW EBOOK

Path to Automation: Mastering Customer Experience Ownership

Explore how to refine customer experience management with our new eBook. Learn to overcome the challenges of disjointed CX systems and implement unified, automated processes. Gain practical tools to take charge of customer interactions and boost their quality.

Improve your CX approach—Download the eBook now!

Digital Agent Guide

Here’s everything you need to know about AI-powered Digital Agents with a breakdown of benefits and a complete agent task library.

AI Ready CX Checklist

Get your AI Ready CX Checklist to assess your contact center’s current setup and prepare for seamless AI integration and smarter CX solutions.

Digital Conversation Templates

Use these free templates to design more humanized, authentic digital interactions and improve your customer’s experience.

Contact Center Continuity Checklist

Use this checklist to create a strategic contact center continuity plan with remote agents that adapt, scale, and adjust in real-time.

White Papers

The Guide to CX Success

Discover analysis, market research, and guidance to help you reduce labor and increase revenue and customer experience within 6-8 months.

The 2020
Customer

Find out how to survive rising customer expectations and the rapidly changing tech landscape that places extraordinary pressure on CX leaders.

The Time
is Now

Learn about challenges executives face when accelerating their customer experience and determine which solutions are best for your business.

Seamless Strategy Guide

Access customized strategies, advanced AI tools, and guidance to transform service delivery, cut costs, and enhance customer interactions.

Frost & Sullivan Report

Empowering Future-Ready Customer Experience through Cutting-Edge Insights.

Contact Center Benchmarking 2025

Get data-driven insights to optimize efficiency, reduce costs, and enhance customer experience in 2025.

Utility Agent Efficiency Guide

Discover how AI-powered solutions can enhance agent productivity, reduce costs, and streamline customer interactions.

Case Studies

NEW CASE STUDY

Largest U.S. Healthcare Association Increased Engagement by 50%

Learn more about the implementation of customer-centric Digital Agents for sales and support in the healthcare subscription space.

Click to open PDF in a new tab for Humach Technical Support Scales client from 0 to 1,000+ personnel in under 10 days

Click to open PDF in a new tab for Live Agent Support to Simplify Vaccine Scheduling

Click to open PDF in a new tab for Leading cheerleading apparel company saves $561k, gains virtualized training program and full omnichannel support

Videos

Social Media

Recent News

Humach Acquires Markets EQ

April 8, 2025

AI and The Future of Dental Practice Management

January 30, 2025

Humach launches mAI Pilot

June 24, 2024

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