COVID-19: Humach is committed to helping businesses serve their customers and will help call centers setup a digital agent with no setup costs.
Customer Sales & Support Outsourcing to Eliminate Your Customer Service Stress
Control costs. Exceed business objectives. Keep customers coming back for more.
Customer Sales and Support Outsourcing Made Simple
Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy – Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business.
OUR SOLUTIONS
Humach vs Other Customer Support Outsourcing Companies
Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success.
Humans
Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point – our people are your people.
Live Agents We Offer
- Remote Agents
- On-Premise Agents
- Dedicated & Shared Agents
- Generalist & Specialized Agents
- Bilingual & Multilingual Agents
Machines
AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.
Digital Agent Technology
- 100% PCI-DSS & HIPAA Compliant
- Cloud-Based with Simple APIs
- Natural Omnichannel Interactions
- Predictive & Contextual Routing
- Warm Escalation to Live Agents
Experience the Benefits of Single-source Customer Support Outsourcing
We fully customize, integrate, implement, and manage solutions for your business to maximize your resources, control your costs, and keep customers happy – see how our customer service company can make a measurable difference to your bottom-line
Years of experience in customer service outsourcing
Average reduction in service response time
Customer inquiries automated in as little as 30 days
Coverage and 24/7 support on every channel
The Value of Humans + Machines
Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.
Enhanced Engagement
100% Compliant Transactions
Streamlined Resolutions
On-Demand Customer Care
Cost Savings
Authentic Intelligence
Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.
Preserve context and important information for
a more personalized customer experience.
Process transactions and sensitive customer information full PCI-DSS and HIPAA compliance.
Field, triage, and resolve customer inquiries, and escalate to human agents when necessary.
Humans train and validate AI data so Digital Agents understand intent and get smarter over time.
Eliminate wait times with self-service queues and scheduled callbacks from any channel 24/7/365.
Automate your most expensive tasks for 30% of
the cost of a human agent.
The Value of Humans + Machines
Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.
Enhanced Engagement
100% Compliant Transactions
Streamlined Resolutions
On-Demand Customer Care
Cost Savings
Authentic Intelligence
Learn more about our outsourced call center pricing
Humach Video Resources
30 Years of Customer Service Outsourcing Experience
Whatever your customer service needs, we’ll create the perfect blend of people, processes, and tech that’s right for your business.
✅ On-Site or Virtual
Get traditional on-premise call center agents and technology or migrate securely to the cloud with remote agents and cloud-based technology.
✅ Inbound & Outbound Call Center Services
Delight customers with satisfying experiences that keep them coming back.
✅ The Best of Both Worlds
Need a combination of on-site, remote, inbound and outbound services? We can create custom hybrid offerings that give you the best of both worlds.
Customer Support Outsourcing that Pays Dividends
CUSTOMER SUCCESS STORY
See How the Largest Healthcare Association in the U.S. Increased Member Engagement by 57%
By targeting 4,874 non-engaged contacts using outsource customer service calls – they were able to improve lead management and increase sales and support to over 240,000 members in a 38 day period.
ABOUT HUMACH
Learn and grow with award-winning customer sales and support at every stage of your journey
We’ll design a custom solution for your business based on your unique sales and support goals. Regardless of where you are in your journey, the complexity of your operations, or how quickly you’re ready to make changes – we’ll partner with you to reduce call center costs and help you achieve your long term goals.
Outsource Customer Service Call Center
Discover a Smarter, More Personalized Customer Experience
