Adapt Your Business to the
Age of Connection

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Humans plus machines.
That's Humach.

There is a revolution taking place in the way your business will engage, acquire and support your customers. Now comes a whole new world of possibilities for customer contact center solutions. One in which people collaborate with intelligent machines to take these interactions to another level.

Humach
hu·mach / ’(h)yoo-mä’SH

A portmanteau combining the words humans and machines.

noun – An outsourced customer service and sales provider; creator of a system that combines the creativity and intuition of humans with the computational power, analytics, and automation of machines.

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Top 3 Reasons Real-Time Analytics are Vital

We live in the age of “right now.” Customers and executives alike demand to see instant results, whether that be immediate connection to an agent, quick resolution of customer inquiries, etc. From a business standpoint, having real-time details about the operations of all contact centers…

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The Tech that will Shape 2017

Tech will be everywhere in our lives in 2017.
Tech will be everywhere in our lives in 2017.

So much happened in the tech space in 2016, especially in regards to what innovative technology means for customers. We saw the promise of AI start to deliver through digital assistants and connected home devices. We saw the…

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Humach makes things simpler, more scalable, and more practical.

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Simple

Simpler because you’ll let people do what people do best, while machines do what machines do best. Our innovative technology platform requires little handholding. (Put your handholding dollars where you need them most, where agents come in contact with your customers.)

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Scalable

Our cloud-based platform enables dynamic response, whether using your own in-house staff or tapping into our expansive offering of anywhere agents: domestic, remote, offshore, nearshore and virtual. No matter customer demand, you’re always ready and able to add seats, queues and interfaces anytime—without taking the system off line.

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Practical

Bring together the right blend of human and machine and remarkableness ensues. You pay only for the services you need and get customer experts up and running fast. Authentic engagement (that’s your human part) combined with computational power (that’s your machine) minimizes effort and maximizes outcomes for customers, employees and businesses.

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