Control costs. Exceed business objectives. Keep customers coming back for more.
Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy – Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business.
Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success.
Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point – our people are your people.
AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.
We fully customize, integrate, implement, and manage solutions for your business to maximize your resources, control your costs, and keep customers happy – see how our customer service company can make a measurable difference to your bottom-line
Years of experience in customer service outsourcing
Average reduction in service response time
Customer inquiries automated in as little as 30 days
Coverage and 24/7 support on every channel
Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.
Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.
Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.
Whatever your customer service needs, we’ll create the perfect blend of people, processes, and tech that’s right for your business.
✅ On-Site or Virtual
Get traditional on-premise call center agents and technology or migrate securely to the cloud with remote agents and cloud-based technology.
✅ Inbound & Outbound Call Center Services
Delight customers with satisfying experiences that keep them coming back.
✅ The Best of Both Worlds
Need a combination of on-site, remote, inbound and outbound services? We can create custom hybrid offerings that give you the best of both worlds.
By targeting 4,874 non-engaged contacts using outsource customer service calls – they were able to improve lead management and increase sales and support to over 240,000 members in a 38 day period.
We’ll design a custom solution for your business based on your unique sales and support goals. Regardless of where you are in your journey, the complexity of your operations, or how quickly you’re ready to make changes – we’ll partner with you to reduce call center costs and help you achieve your long term goals.
Discover a Smarter, More Personalized Customer Experience
