COVID-19: Humach is committed to helping businesses serve their customers and will help call centers setup a digital agent with no setup costs.

Customer Support Outsourcing to Eliminate Your Customer Service Stress

Control costs. Exceed business objectives. Keep customers coming back for more.

Woman on phone using customer support services

Customer Support Outsourcing Made Simple

Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy – Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business.

World-Class Customer Service Outsourcing

OUR SOLUTIONS

Humach vs Other Customer Support Outsourcing Companies

Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success.

Humans

Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point – our people are your people.

Live Agents We Offer

Machines

AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.

Digital Agent Technology

Experience the Benefits of Single-source Customer Support Outsourcing

We fully customize, integrate, implement, and manage solutions for your business to maximize your resources, control your costs, and keep customers happy – see how our customer service company can make a measurable difference to your bottom-line

33+

Years of experience in customer service outsourcing

72%

Average reduction in service response time

40%

Customer inquiries automated in as little as 30 days

100%

Coverage and 24/7 support on every channel

The Value of Humans + Machines

Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.

Enhanced Engagement

Preserve context and important information for a more personalized customer experience.

100% Compliant Transactions

Process transactions and sensitive customer information with full PCI-DSS and HIPAA compliance.

Streamlined Resolutions

Field, triage, and resolve customer inquiries, and escalate to human agents when necessary.

On-Demand Customer Care

Eliminate wait times with self-service queues and scheduled callbacks from any channel 24/7/365.

Cost Savings

Automate your most expensive tasks for 30% of the cost of a human agent.

Authentic Intelligence

Humans train and validate AI data so Digital Agents understand intent and get smarter over time.

Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.

The Value of Humans + Machines

Our collaborative intelligence model is ideal for any customer service & support use case focused on high-volume requests and transactions.

Enhanced Engagement

Preserve context and important information for a more personalized customer experience.

100% Compliant Transactions

Process transactions and sensitive customer information full PCI-DSS and HIPAA compliance.

Streamlined Resolutions

Field, triage, and resolve customer inquiries, and escalate to human agents when necessary.

On-Demand Customer Care

Eliminate wait times with self-service queues and scheduled callbacks from any channel 24/7/365.

Cost Savings

Automate your most expensive tasks for 30% of the cost of a human agent.

Authentic Intelligence

Humans train and validate AI data so Digital Agents understand intent and get smarter over time.

Learn more about our outsourced call center pricing

A Customer Service Outsourcing Company With Word-of-Mouth To Back It Up
Agents working on their headset at a customer support outsourcing company

30 Years of Customer Service Outsourcing Experience

Whatever your customer service needs, we’ll create the perfect blend of people, processes, and tech that’s right for your business.

✅ On-Site or Virtual

Get traditional on-premise call center agents and technology or migrate securely to the cloud with remote agents and cloud-based technology.

✅ Inbound & Outbound Call Center Services

Delight customers with satisfying experiences that keep them coming back.

✅ The Best of Both Worlds

Need a combination of on-site, remote, inbound and outbound services? We can create custom hybrid offerings that give you the best of both worlds.

Customer Support Outsourcing that Pays Dividends

CUSTOMER SUCCESS STORY

See How the Largest Healthcare Association in the U.S. Increased Member Engagement by 57%

By targeting 4,874 non-engaged contacts using outsource customer service calls – they were able to improve lead management and increase sales and support to over 240,000 members in a 38 day period.

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ABOUT HUMACH

Learn and grow with award-winning customer sales and support at every stage of your journey

We’ll design a custom solution for your business based on your unique sales and support goals. Regardless of where you are in your journey, the complexity of your operations, or how quickly you’re ready to make changes – we’ll partner with you to reduce call center costs and help you achieve your long term goals.

Outsource Customer Service Call Center

Discover a Smarter, More Personalized Customer Experience

Man on phone utilizing customer support outsourcing services
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Want to see a demo?

Get in touch with our team