COVID-19: Humach is committed to helping businesses serve their customers and will help call centers setup a digital agent with no setup costs.

We deliver innovative customer experiences and intelligent interactions with business process outsourcing that powers the world's leading brands

Humach combines the strengths of both humans and machines to deliver exceptional sales and service experiences for your customers. Remote, on-premise or digital in the cloud, our business process outsourcing solutions connect with your customers.

Achieve more with Humans + Machines with BPO Outsourcing

A digital workforce is not some far-off trend – it’s here today, and while AI can handle many “human” jobs it has the biggest impact when it’s complimenting humans, not replacing them. That’s why we’ve created a collaborative intelligence model for sales and support operations. We do all the work implementing humans, machines, and a full suite of top-rated CX platforms and applications to help you deliver the best possible customer experience.

OUR SOLUTIONS

Powerful alone. Better together.

We deliver humans and AI that actively enhance each other’s complementary strengths – which benefit your customers, your team, and your bottom line. They’re powerful alone – but even better when used together. Fully utilizing humans + AI for call center outsourcing delivers the superior solution

Humans

Experienced and effective customer sales and support expertise to help you deliver a differentiated customer experience on every channel. Our people are your people.

Agents

Machines

AI-powered omnichannel Digital Agents help you engage and support more customers, maximize productivity, and deliver a fast, personalized, secure experience.

Technology

CLIENT STORY

Largest U.S. Healthcare Association Increased Engagement by 50%

We power the largest professional healthcare organization in the U.S. with AI-powered Digital Agents to improve lead management and increase membership sales and support to over 240,000 members. Their 38-day pilot program targeted 4,847 non-engaged contacts and the results were extraordinary.
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The Value of Humans + Machines

Our collaborative intelligence model is ideal for any use case focused on high-volume requests and transactions.

Enhanced Engagement

Preserve context and important information for a more personalized customer experience.

100% Compliant Transactions

Process transactions and sensitive customer information with full PCI-DSS and HIPAA compliance.

Streamlined Resolutions

Field, triage, and resolve customer inquiries, and escalate to human agents when necessary.

On-Demand Customer Care

Eliminate wait times with self-service queues and scheduled callbacks from any channel 24/7/365.

Cost Savings

Automate your most expensive tasks for 30% of the cost of a human agent.

Authentic Intelligence

Humans train and validate AI data so Digital Agents understand intent and get smarter over time.

Our collaborative intelligence model is ideal for any customer service outsourcing use case focused on high-volume requests and transactions.

Learn more about our custom business processing solutions today

The Value of Humans + Machines

Our collaborative intelligence model is ideal for any use case focused on high-volume requests and transactions.

Enhanced Engagement

Preserve context and important information for a more personalized customer experience.

100% Compliant Transactions

Process transactions and sensitive customer information full PCI-DSS and HIPAA compliance.

Streamlined Resolutions

Field, triage, and resolve customer inquiries, and escalate to human agents when necessary.

On-Demand Customer Care

Eliminate wait times with self-service queues and scheduled callbacks from any channel 24/7/365.

Cost Savings

Automate your most expensive tasks for 30% of the cost of a human agent.

Authentic Intelligence

Humans train and validate AI data so Digital Agents understand intent and get smarter over time.

ABOUT HUMACH

Learn and grow with award-winning support at every stage of your journey.

You don’t have to go it alone. We will design a custom business process outsourcing solution for your business based on your unique sales and support goals. Regardless of wether you are looking for full contact center management where you are in your journey, the complexity of your operations, or how quickly you’re ready to make changes, we will partner with you to find the best approach and help you get the most out of your solutions.

Discover a smarter, more personalized customer experience.

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