Since first opening our doors in 1988, Humach has led the industry by providing precisely balanced human talent and advanced technology to create tailor fit customer service experiences for our clients’ customers that are unmatched by even their toughest industry competition.
Just as no industry or business is alike, neither is our approach to outsourcing your Customer Engagement strategy. We take the time to get to know our clients and understand their business, so we can design customer service operations to meet their unique needs.
With more than three decades of creating raving customers for our clients through U.S. based representatives and the best that technology has to offer, Humach has no equal in our industry.
Chief Operations Officer
Director of Service Delivery
Our work always starts with a human perspective, focusing not just on the customers themselves but also the team responsible for maintaining and improving the experience.
Delivering exceptional customer experiences requires a transformative agenda that doesn't replace humans with machines, but instead utilizes the intelligence of both.
We leverage technology across our experience strategies, customer touch-points and conversational design to help organizations flourish in the face of disruption.
Increase self-service and efficiency with personalized, two-way conversation at any time. We keep humans in the loop to train and validate AI data so Digital Agents understand intent and get smarter over time.
Reduce volume to higher cost channels and increase your availability to interact with 10x more customers. Use personalized, human-like chat to handle FAQs, lead capture, product information, recommendations, and more.
Drive engagement by upwards of 400% by delivering smarter, better-targeted, personalized information in real-time. Digital Agents can set appointments, send product information, subscription reminders, and more, with seamless escalation to humans when needed.
