The humans behind the machine
A leadership team that has spent decades redesigning contact centers for an AI-first, human-centered world.
Humach leaders are CX operators, technologists, and strategists who have run some of the world’s largest customer operations, and now channel that experience into building smarter human and digital agents.
For more than 30 years, Humach leaders have been building, buying, and running high-performing contact centers across industries. Today, that experience informs every digital agent, workflow, and human team we deploy for clients worldwide.
My why: To change the way the world works for the better.
As CEO of Humach, Tim helps companies deliver radically innovative and outstanding customer experiences. During his 30 years in leadership roles at both large and small enterprises, Tim has always centered on the customer. A serial entrepreneur, Tim sits on the Board of Directors of several companies and a charity.
My why: To be a servant leader to our employees and clients.
Responsible for operations management at Humach, Kelly brings a solutions-driven, goal-focused discipline to the business and plays a key role in forming strong partnerships with clients. She holds a B.A. in Psychology from Clarke College and is both an avid gardener and talented musician.
My why: To deliver better results through alignment and collaboration.
A creative problem-solver who delivers better outcomes by identifying non-conventional solutions to complex challenges. Leonard brings over thirty years of experience working with companies ranging from start-ups to the Fortune 50, with expertise in partnerships and operational productivity.
My why: To push the boundaries of AI to redefine what’s possible in customer engagement.
Neerav serves as Humach’s Chief AI Officer, driving the company’s Voice AI strategy through deep expertise in agentic AI, conversational AI, and enterprise AI governance. He brings over a decade of experience architecting and scaling enterprise Data & AI platforms across healthcare, government, and Fortune 500 organizations, most recently leading Healthcare Data & AI strategy at DXC Technology.
My why: To make technology work faster, cheaper, and smarter for everyone.
James provides technology leadership to Humach’s clients by investing in exemplary service delivery, software, and infrastructure. He has over two decades of experience executing technology analysis, delivery, and operations for companies from startups to Fortune 50.
My why: To build AI technology that consistently delivers reliable, high-quality results.
Andreas is a tech leader and AI architect with a proven track record of building engineering organizations from the ground up. As Humach’s Chief AI Architect, he specializes in evaluation frameworks and agent infrastructure, driving the rapid, reliable iteration of production Digital Voice Agents for our clients.
My why: To lead in CX by example.
Bruce constantly seeks the ideal blend of innovation for Humach’s AI-powered products. With 30+ years in the BPO space and experience with Fortune 1000 companies like Ticketmaster and TTEC, his track record of innovation includes authoring over 40 domestic patents with 33 awarded internationally.
My why: To make our clients the hero.
Charlotte’s expertise touches almost every client project, where she provides insight for program enhancement and creates business opportunities for clients. During her 20+ year career, she has become a true partner to clients, symbolizing unwavering commitment.
My why: To make every customer experience amazing.
Jennifer thrives at combining technologies to optimize customer experiences and deliver budget-friendly automated solutions. Her guiding principle: the better the technology serves agents, the better agents serve customers.
My why: To disrupt the way we educate future leaders.
Dezaray brings an unrivaled passion for simplifying complex processes. Her strengths-based leadership style makes Humach’s training curriculum fun, memorable, and effective. She holds a BA in Psychology and an MS in Organizational Psychology.
My why: To help businesses confidently navigate the intersection of people, technology, and customer experience.
Sean partners with organizations to drive growth through innovative customer experience strategies, AI adoption, and digital transformation. Known for his relationship-first approach, he helps clients identify opportunities where technology and human expertise work together to deliver measurable results.
My why: To transform the way companies do business and build lasting relationships.
Josh has spent nine years helping Humach evolve and expand through superb sales tactics and strategic partnerships. A native of Shullsburg, WI, he’s a proud father of three who serves as an assistant coach for high school boys basketball and football.
My why: To build and support a winning team.
As Director of Human Resources, Carla oversees all HR functions, ensuring consistent application of personnel policies and procedures. She holds a B.S. in Business Administration from the University of Wisconsin–Platteville and enjoys camping with family and friends.
My why: To provide actionable data and insights to every customer.
As head of Delivery Services, Jennifer compiles multiple data points into digestible formats so clients can take advantage of trends that lead to success. With 20 years of experience in innovative technologies and automation, she drives efficiency and arms teams with critical analytics.
My why: To deliver on the promise of our clients’ brand.
Brian’s versatile leadership style contributes to his record of successfully addressing complex situations on behalf of clients. His high-energy style reflects his background as a wrestler and MMA fighter. He holds a degree in Military Science from Syracuse University.
My why: To be the scorekeeper. Even the best team needs one.
As Humach’s Controller, Greg oversees all financial reporting and transactions for the entire organization. Under his leadership, Accounting provides exemplary service experiences for clients and internal departments alike.
My why: To nurture growth in every person and business.
Lissette is the human behind the marketing machine at Humach, creating innovative campaigns that amplify brand engagement. A proud Texas State University graduate, she’s a passionate leader dedicated to transforming marketing and uplifting Dallas’s business community.
My why: To make everyone feel part of something and make a difference.
Nancy uses her passion and strong sense of caring to build a cohesive community that truly engages employees. A fierce advocate for employees, her community presence extends through the Random Acts of Humach Foundation and her role as Ambassador for the Dubuque Chamber of Commerce.
