Humans + Machines = Humach

Humach is a team of visionaries, technology enthusiasts, and operational mavens with a universal passion for exceptional customer experience.

WHO WE ARE

A human-centered solution provider that's supported customers for over 30 years

Since 1988, we’ve delivered one thing: exceptional experiences.

From our beginnings as a BPO to launching the first AI-augmented omnichannel workforce, it’s been our mission to create experiences that transform brands, support teams, grow businesses, and make people’s lives better.
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We Help deliver exceptional experiences

Many companies respond to the need for change by focusing on technology-driven optimization; but technology alone doesn’t get you where you need to go. To help our clients grow, we focus on three primary areas:

HUMANS

Our work always starts with a human perspective, focusing not just on the customers themselves but also the team responsible for maintaining and improving the experience.

DIGITAL AGENTS

Delivering exceptional customer experiences requires a transformative agenda that doesn't replace humans with machines, but instead utilizes the intelligence of both.

TECHNOLOGY

We leverage technology across our experience strategies, customer touch-points and conversational design to help organizations flourish in the face of disruption.

WHAT WE DO

We design experiences that make it easy for customers to do business with you

VOICE + IVR

Increase self-service and efficiency with personalized, two-way conversation at any time. We keep humans in the loop to train and validate AI data so Digital Agents understand intent and get smarter over time.

LIVE CHAT + CHATBOTS

Reduce volume to higher cost channels and increase your availability to interact with 10x more customers. Use personalized, human-like chat to handle FAQs, lead capture, product information, recommendations, and more.

EMAIL + SMS

Drive engagement by upwards of 400% by delivering smarter, better-targeted, personalized information in real-time. Digital Agents can set appointments, send product information, subscription reminders, and more, with seamless escalation to humans when needed.

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