Following a period of significant growth, Humach has announced the appointment of Chief Strategy Officer, Randy Feger, to President.
As a reputed customer service company with a human-centered approach, Humach’s willingness to push the envelope when it comes to technology enablement is one of many reasons they’re one of 2021’s Top Digital Transformation Companies.
As COVID-19 forced businesses to expedite remote transitions, new contact center compliance, security, and privacy vulnerabilities have been exposed.
Humach, a leading customer service, sales, and digital agent industry pioneer, announced today that 23-year BPO veteran, Josh Reeves, has joined their leadership team.
Humach’s blog ‘Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center’ captured Customer Contact Central’s “Most Valuable Posts (MVP)” award.
CEOCFO Magazine spoke with Dubuque, IA-based Humach CEO, Tim Houlne about how they are revolutionizing the customer service and sales experience by combining AI-powered Digital Agents with an existing human team.
Humach CEO, Tim Houlne, spoke with Dallas Business Journal about Humach’s purpose-driven customer experience philosophy amidst COVID-19, and how they’re helping create more scalable and resilient contact centers.
Humach has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance.