Christa Heibel sat down with our President, Randy Feger, and asked all the “hard-hitting” questions – from Digital Agent strategy to our secret to a successful remote agent program. Here’s everything you need to know.
Industry veteran, Josh Mendoza joins Humach’s growing sales team as their newest Director of Strategic Partnerships.
Following a period of significant growth, Humach has announced the appointment of Chief Strategy Officer, Randy Feger, to President.
As a reputed customer service company with a human-centered approach, Humach’s willingness to push the envelope when it comes to technology enablement is one of many reasons they’re one of 2021’s Top Digital Transformation Companies.
As COVID-19 forced businesses to expedite remote transitions, new contact center compliance, security, and privacy vulnerabilities have been exposed.
Humach, a leading customer service, sales, and digital agent industry pioneer, announced today that 23-year BPO veteran, Josh Reeves, has joined their leadership team.
Humach’s blog ‘Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center’ captured Customer Contact Central’s “Most Valuable Posts (MVP)” award.
CEOCFO Magazine spoke with Dubuque, IA-based Humach CEO, Tim Houlne about how they are revolutionizing the customer service and sales experience by combining AI-powered Digital Agents with an existing human team.