Humach, a leading customer service, sales, and digital agent industry pioneer, announced today that 23-year BPO veteran, Josh Reeves, has joined their leadership team.
Humach’s blog ‘Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center’ captured Customer Contact Central’s “Most Valuable Posts (MVP)” award.
CEOCFO Magazine spoke with Dubuque, IA-based Humach CEO, Tim Houlne about how they are revolutionizing the customer service and sales experience by combining AI-powered Digital Agents with an existing human team.
Humach CEO, Tim Houlne, spoke with Dallas Business Journal about Humach’s purpose-driven customer experience philosophy amidst COVID-19, and how they’re helping create more scalable and resilient contact centers.
Humach has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance.
Join TalkDesk and Humach as they share insights gathered from engagement with a broad spectrum of brands who benefitted from strategically adding…
As customer expectations evolve, so does the contact center. Director of Technology Enablement at Humach, Jennifer Lundberg, knows what it takes.
Proven technology entrepreneur, Sean Charnock, becomes the latest high-profile addition to the Humach leadership team as President.