AI-Powered Digital Agents

Our omnichannel AI-powered Digital Agents are trained and validated by humans to actually understand intent and get smarter over time. We’ve designed this collaborative intelligence model using humans and AI to actively enhance each other’s complementary strengths – which benefit your customers, your team, and your bottom line.

Interact with Customers
on Any Channel at Anytime

Humach Digital Agents have a wide variety of skills and multi-task with full compliance and unlimited capacity on any channel. They never get sick, ask for time off, and they’re significantly cheaper than their human counterparts.

CHAT

Understand user intent and interact with authentic, two-way, personalized conversation.

VOICE

Natural language processing, text-to-speech, and voice biometrics fore secure interactions real-time.

SMS

Shorter interactions and concurrent support for customer notifications, alerts, and reminders.

EMAIL

Authentic, two-way interactions that identify, organize, and prioritize customers based on their response.

What makes Humach Digital Agents different?

Automate Your Most Repetitive + Expensive Tasks

Humach Digital Agents are continuously improving, multilingual, efficient, fully compliant, and ready to interact with your customers 24/7/365 on every channel to help handle things like:

Interact + Transact With Full Compliance

Give customers peace of mind by providing secure self-service options with extended hours while drastically reducing your cost to serve. Humach Digital Agents readily integrate into enterprise systems and use an accredited Payment Card Industry Data Security Standards (PCI-DSS) and HIPAA compliant payment platform.

Artificial Intelligence Powered by Human Expertise

While AI can be good at many “human” jobs, a study of 1,500 businesses found that the technology is more valuable when it’s used to compliment humans, not replace them.

Our unique human in the loop machine learning model allows humans to train and validate AI data, helping Humach Digital Agents see and interact with the world just like a human. We leverage the intelligence of both humans and machines which allows businesses to get the full potential of AI while delivering a Digital Agent and customer experience that constantly improves.

See It In Action