Our omni channel model AI-powered Digital Agents are trained and validated by humans to actually understand intent and get smarter over time. We’ve designed this collaborative intelligence model using humans and AI to actively enhance each other’s complementary strengths – which benefit your customers, your team, and your bottom line.
Understand user intent and interact with authentic, two-way, personalized conversation.
Natural language processing, text-to-speech, and voice biometrics fore secure interactions real-time.
Shorter interactions and concurrent support for customer notifications, alerts, and reminders.
Authentic, two-way interactions that identify, organize, and prioritize customers based on their response.
While AI can be good at many “human” jobs, a study of 1,500 businesses found that the technology is more valuable when it’s used to compliment humans, not replace them.
Our unique human in the loop machine learning model allows humans to train and validate AI data, helping Humach Digital Agents see and interact with the world just like a human. With business process outsourcing we leverage the intelligence of both humans and machines which allows businesses to get the full potential of AI while delivering a Digital Agent and customer experience that constantly improves.
