Blog

Let's face it; contact centers are not an easy environment to manage. Every day, contact center agents are bombarded with disgruntled customers, long hours, and monotonous routines that lead to massive attrition rates. Part of a contact center manager's role is increasing agent retention and...

Customer experience has become the buzzword of all buzzwords. Every business is reliant on the customer, which makes strategy surrounding them so crucial. The customer will never be a “trend.” They’re a constant in any business model which means that the customer experience will always...