Blog

Customer experience has become the buzzword of all buzzwords. Every business is reliant on the customer, which makes strategy surrounding them so crucial. The customer will never be a “trend.” They’re a constant in any business model which means that the customer experience will always...

Call Centers Outsourcing has made its way into almost every facet of the business world — and it should come as no surprise that call centers rank high on that list. But why? Traditionally, enterprise-level companies outsourced because it was cheaper. They were willing to skimp out...

Agent Life  The life of a contact center representative can be a stressful one. Their day is defined by dealing with customer issues and complaints, and burnout becomes a real issue to be dealt with. This isn’t news, as call center staff attrition has long been an...