Blog

Why create a customer experience strategy? Companies that focus on customer service strategies achieve better satisfaction rates and increased revenues. Not to mention keeping customers around longer. This should come as no surprise. Nowadays there is little room for error when it comes to the customer...

Unlocking the value in the little things Does your business have a multi-channel or omni-channel customer experience strategy? Do you know the difference? The debate about these two strategies has ramped up as technology continues to create new lanes for communication. On the surface these two...

“Customer service shouldn’t just be a department; it should be the entire company” – Tony Hsieh (CEO, Zappos) The modern consumer is a different kind of customer. They are educated and opinionated. This type of customer is not afraid to show it, or more importantly, share...

When we speak of the darlings of customer experience (CX), names like Amazon, Zappos and T-Mobile are frequently used. What we don’t often hear are automobile manufacturers and dealers as trendsetters in the CX world, until now. Hyundai USA has decided to make CX a...