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what is an inbound call center

What is an Inbound Call Center?

Customer satisfaction plays a crucial role in a business’ success. Negative experiences like long wait times is one of the reasons 50% of customers switch

What is a BPO Call Center?

As your business grows and begins bringing in more customers, scaling up can be a time-consuming process that leads to a drop off in customer

Contact Center Management Services and Solutions

Call Center Outsourcing Pricing

A 2018 Microsoft study shows that 95% of respondents consider customer service to be a critical factor in their loyalty to a brand. And as

Ethical Quandaries of AI: Healthcare

About as common as unjustified fears of AI overlords enslaving the human race, are blanket defenses of AI technology as something inherently good, ethical, and

The Beginner’s Guide to Compliance

Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an

What is a Humach Digital Agent?

According to Gartner, 15% of all customer service interactions will be handled solely by AI by 2021. Whether you’re part of the 31% of companies

How-To: Become a CX Leader in 2020

2019 served as a wake-up call for companies that failed to progress with transformative customer experience improvements. Changes in passive consumerism eradicated a record number

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