Blog

Customer experience has become the buzzword of all buzzwords. Every business is reliant on the customer, which makes strategy surrounding them so crucial. The customer will never be a “trend.” They’re a constant in any business model which means that the customer experience will always...

Call Centers Outsourcing has made its way into almost every facet of the business world — and it should come as no surprise that call centers rank high on that list. But why? Traditionally, enterprise-level companies outsourced because it was cheaper. They were willing to skimp out...

Agent Life  The life of a contact center representative can be a stressful one. Their day is defined by dealing with customer issues and complaints, and burnout becomes a real issue to be dealt with. This isn’t news, as call center staff attrition has long been an...

Better Customer Experience The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high standards and wildly high turnover plague the industry. But does it really need to be this taxing? The answer is that...

AI and Automation Change the Game Artificial intelligence scares most people in the support center industry. We understand the fear as many wonder if it will take over the human element that has traditionally been needed to implement exceptional customer service. But what if we told...

It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector, and it’s not really all that surprising. The job is tough, and empathy reserves run dry after hearing complaints day...