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Dial H for Humach

A 24-Hour Success Story that Started with a Disaster By Kolby Harvey Ph.D. Head Content & Conversational Strategist Humach Inundated by a series of “once-in-a-lifetime” disasters,


Success in Two Weeks

A Humach Case Study in Healthcare Digital Agents By Kolby Harvey, Ph.D. Head Content & Conversational Strategist Humach The largest professional healthcare organization in the United

Nearshoring, Nearshoring contact center, Support Services

Exploring Jamaica’s Nearshoring Advantage

Proximity, U.S.-Cultural Affinity Propel This CX Destination When accessing nearshoring contact center markets, the destinations can be grouped into four distinct categories: emerging, declining, contenders,

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The ROI of a Hybrid Staffing Model

During 2022 the amount of customer service calls steadily increased due to the influx of questions thanks to the pandemic. For many companies, this created

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