Blog

If you have spent 2017 under the cloud of poor customer experience, there is good news – Kris Kringle, better known as Santa Claus, is making rounds to ensure that organizations get the spirit of the holidays infused into their customer experience plans. Research has shown...

Whether you have a single outsource partner, or multiple partners, we recognize that they will perform better when treated as part of the team. Even with the best intentions, there are times that outsource partners struggle and performance lags. When this occurs, it’s important to take swift...

Friction free as a term has been applied to the idea of capitalism, marketplaces and customer experience. The idea is to provide consumers easier access, whether that is to competing products, purchasing via mobile deviceor interacting with an organization. This may seem like a strategic concept to...