Technology when you need it. Humans when you don’t.

Clients turn to Humach when they are looking for live agents, digital agents or are ready to rethink your entire CX strategy.

As an innovator in AI-driven technology, combined with world-class customer sales and support specialists, we manage your customer inquiries seamlessly. From anywhere: domestic, nearshore, or offshore.

Digital Agents & CX

Digital Agents alone, are not the answer. Interact with customers on any channel at anytime. A comprehensive CX strategy that leverages Digital Agents allows you to interact with your customer when and where they choose. Humach Digital Agents have a wide variety of skills and multi-task with full compliance and unlimited capacity on any channel. They never get sick, ask for time off, and they’re significantly cheaper than their human counterparts.

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Voice

VOICE

Natural language processing, text-to-speech, and voice biometrics for secure interactions real-time.

Chat

CHAT

Understand user intent and interact with authentic, two-way, personalized conversation.
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SMS

SMS

Shorter interactions and concurrent support for customer notifications, alerts, and reminders.
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Email

EMAIL

Authentic, two-way interactions that identify, organize, and prioritize customers based on their response.

Live Agents & CX

From Managed Services to Technology Enablement, we design CX experiences that are seamless, and customer focused.
Yet, none of it matters without the right people.

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Revenue

Let us turn your conversations into conversions with agents who act as an extension of your brand. Live Agents

Delight Customers

Customer service is a calling, and it separates the good brands from the great. Our team cares about your customers because they know we care about them. Live Agents

Technology Enablement

Humach partners with leading CCaaS providers to ensure we deliver solutions that check all the boxes you would expect from a platform. Technology Enablement

Humans plus Machine = A Better CX Strategy
Human + Machine = A Better CX Strategy

Get our CX Guide Now.

If you’re ready to revolutionize your customer experience, while maximizing ROI, download our CX Guide now.

World-Class CX Outsourcing

For some of the world's most powerful brands

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Speak with one of our experts to learn how Humach can transform your customer experience today!
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