HUMANS + MACHINES

Humans when you need them,
technology when you don't.

At Humach, we combine human connection with AI to create customer experiences that feel personal, effortless, and unforgettable— because your customers deserve nothing less.

In order to lead the future of CX
We Acquired Markets EQ

Humach acquired Markets EQ to bring emotional intelligence to life in every interaction. Our AI doesn’t just hear you—it understands you, creating moments that resonate and relationships that last.

Human and AI
CX Innovation

Our Award-Winning CX Solution

mAI Pilot

Humach’s mAI Pilot is not just another AI product; it’s a comprehensive solution designed to transform how businesses engage with their customers. Organizations can improve efficiency, deliver personalized experiences, and drive growth by harnessing the power of advanced AI technologies.

mAI Pilot award winning CX

HUMANS + MACHINES

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AI & Technology

  • AI & Custom Language Models
  • Integration with CCaaS and CRM platforms
  • Advanced Analytics and Actionable Insights
  • Custom Workflows and AI Support

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Live Agents

  • U.S., Nearshore, and Offshore options
  • AI-Certified for smarter agent assist workflows
  • Ideal for complex, high-touch support

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Digital Agents

  • Omnichannel support (Chat, Voice, SMS, Email)
  • Natural Language Processing + Voice Biometrics
  • Consistent, scalable service with built-in handoff logic

Contact Us

Speak with one of our experts to learn how Humach can transform your customer experience today!
World-Class CX Outsourcing
For some of the world's most powerful brands
Customer Testimonials