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Humach
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Our Guarantee

‘Your Success... Is Our Priority’
Every company we work with has unique needs and goals. We collaborate closely with you to identify key KPIs and develop strategies to achieve them.
After assessing your current solutions, we provide a clear commitment to what we can achieve together. Whether it’s reducing Average Handle Time (AHT), increasing automation, or enhancing other metrics, we’ll help you improve your CX and your bottom line.
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What's most important to you?

Why are we so confident?
On average we:

Reduce headcount by

12-14%

Improve CSAT by

10-12%

Accelerate agent speed to proficiency

15-18%

These aren’t just statistics; they are the tangible benefits you can expect when partnering with Humach. Our track record speaks volumes, showcasing our ability to transform challenges into opportunities and drive measurable success for your business.
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How do we do this? Uniquely!

Humach Labs

Our innovative approach is fueled by Humach Labs, where we go beyond conventional solutions. We specialized in crafting custom strategies that seamlessly integrate Live Agents, AI, Automation and Managed Services. 

  • Identify Gaps in your approach to CX.
  • Unleash Intelligent Interactions that resonate with your customers.
  • Fuel Perpetual Growth by continuously adapting and innovating
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Humans + Machines

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AI & Technology

  • AI & Custom Language Models
  • Integration with leading CCaaS and CRM solutions
  • Analytics and Insights

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Live Agents

  • Domestic, Near Shore & Offshore agents
  • 3 Years Average Agent Tenure
  • 13 Years Average Management Tenure

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Digital Agents

  • Chat, Voice, SMS Email
  • AI Natural Language Processing, Natural Language Understanding
  • Natural sounding voice, tone, and Voice Biometrics

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If by any chance Humach falls short of achieving these remarkable outcomes for the services rendered, we go the extra mile.
Embark on your “Path to Automation” with confidence, knowing that Humach stands behind its promises. Our commitment to delivering exceptional results is unwavering, and your satisfaction is our top priority.
This is an opportunity! Why wouldn’t you start your “Path to Automation” with Humach?
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