When you think of AI, you probably think of “bots.” And, maybe you don’t like them. But, we think of them as digital agents, because when you want to improve your customer experience, they are invaluable.
Humach Digital Agents have a wide variety of skills and multi-task with full compliance and unlimited capacity on any channel. They never get sick, ask for time off, and they’re significantly cheaper than their human counterparts.
Voice
VOICE
Natural language processing, text-to-speech, and voice biometrics for secure interactions real-time.
Chat
CHAT
Understand user intent and interact with authentic, two-way, personalized conversation.
SMS
SMS
Shorter interactions and concurrent support for customer notifications, alerts, and reminders.
Email
EMAIL
Authentic, two-way interactions that identify, organize, and prioritize customers based on their response.
Humach Digital Agents are continuously improving, multilingual, efficient, fully compliant, and ready to interact with your customers 24/7/365 on every channel to help handle things like:
Give customers peace of mind by providing secure self-service options with extended hours while drastically reducing your cost to serve. Humach Digital Agents readily integrate into enterprise systems and use an accredited Payment Card Industry Data Security Standards (PCI-DSS) and HIPAA compliant payment platform.
Artificial Intelligence Powered by Human Expertise
While AI can be good at many “human” jobs, a study of 1,500 businesses found that the technology is more valuable when it’s used to compliment humans, not replace them. Our unique human in the loop machine learning model allows humans to train and validate AI data, helping Humach Digital Agents see and interact with the world just like a human. With business process outsourcing we leverage the intelligence of both humans and machines which allows businesses to get the full potential of AI while delivering a Digital Agent and customer experience that constantly improves.
