Blog

Last week, I had the pleasure of attending the Dreamforce conference, the massive extravaganza hosted by Salesforce in San Francisco. There were many exciting new sales, marketing and service software solutions featured, but the focus of the week was on artificial intelligence. Salesforce unveiled “Einstein”,...

“Thank you for contacting customer service, can you hold please?” It is a modern marvel that we still have this scenario occurring today. With our huge advances in technology, there are still so many that do not have an efficient way to transfer information from an...