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LET’S TALK ABOUT PREDICTIVE AND PRESCRIPTIVE TECHNOLOGIES

Technology is truly marvelous. Can we all take a quick second to just acknowledge that? With so many new developments emerging every day, it can be hard to keep up with what is possible. Artificial intelligence, machine learning, neural networks, etc. have all allowed for

THE GROWING IMPORTANCE OF VIDEO CHAT

Video chat is all the rage right now for customer experience. Already companies are starting to incorporate video chat into their sales and service offerings, and Gartner predicts that 1/5 of the largest global businesses will offer it by 2018. It is becoming more common in

WHAT CUSTOMERS WANT WITH THEIR TECHNOLOGY

A recent Bloomberg article examined the latest tech initiatives that many businesses are taking to engage their customers and improve the buying process, especially in brick and mortar stores. Stores like Lowe’s are using VR headsets to help shoppers visualize how certain items will look in their

WHAT YOU CAN DO TO ELIMINATE CUSTOMER HESITATION

Any of us who have taken part in the addictive (at least for me) hobby of online shopping have been confronted with the hesitation to click that “place order” button. The items we want are in our shopping cart, we have spent several minutes if

365INK BUSINESS IMPACT AWARD AND SERVING THE COMMUNITY

We often talk about incorporating community service into your company culture, and with good reasons. It’s such a great way to bring employees closer together, and provides a huge benefit to those around you (obviously). We are proud to say that our Dubuque branch is

WHAT IT TAKES TO BE A TRUE AGENT OF CHANGE

There will come a time in your life, during a difficult task or project, when you will be given the chance to just give up. Whether it’s pursuing a new position, or implementing a new project, there will be obstacles in your path to achieving

5 WAYS TO ENSURE A MORE EFFICIENT, PRODUCTIVE CUSTOMER SURVEY

If you provide data collection services for market research purposes through outbound calling, you know not all customer surveys are created equal. Some are more effective and more cost-efficient than others. Those who specialize in the execution and management of customer surveys in contact centers

WHY IT’S GOOD TO HAVE YOUR HEAD IN THE CLOUD

In the past 18 months, the acceleration of technological developments has increased exponentially. From the realization of truly intelligent AI, to the deployment of self-driving cars, we’ve seen many of our wildest, futuristic dreams come to fruition in a short span of time. With so

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