SHEP HYKEN ON SIMPLIFYING THE CUSTOMER JOURNEY

This week, in lieu of a traditional blog post, we wanted to give you a special treat!

I recently had the pleasure of talking to none other than customer experience expert Shep Hyken about how humans and machines are working together to simplify the customer journey. We also talked about what will be some of the biggest developments in the world of customer experience in the near future.

Check out the video below!

Want to start putting these ideas into practice for your business? Start here.

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