Digital Agents

Digital Agents Extend Your Customer Experience.

When you think of AI, you probably think of “bots.” And, maybe you don’t like them. But, we think of them as digital agents, because when you want to improve your customer experience, they are invaluable.

Use Cases by Application

Accounts + Memberships

Enhance self-service and satisfaction by allowing customers to update their own account and membership data.

Claims

Increase the efficiency and satisfaction of your customers and your team by automating claims processes.

Personalization

Make customers feel valued with personalized greetings and interactions based on their account, location, and historical information.

Appointment Management

Free up your staff and enhance self-service with Digital Agents for dynamic appointment management.

Authentication

Keep sensitive information secure by authenticating customers before Digital Agent assistance or human agent escalation.

Collections

Be more productive with your collections efforts with Digital Agent's secure, conversational AI transactions.

Order Management

Deliver effortless self-service at customer touchpoint for things like order status, tracking, returns, and more.

Support

Automate support processes and collect important information before escalating to a live, human agent.

Billing + Payments

Allow customers to transact safely with automated PCI compliant payments available 24 hours a day.

FAQ

Optimize customer self-service and satisfaction by automating answers to common customer questions.

Registration + Warranty

Delegate time-consuming manual product registration and warranty inquiries to Digital Agents for increased satisfaction.

Interact With Customers On Any Channel At Anytime

Humach Digital Agents have a wide variety of skills and multi-task with full compliance and unlimited capacity on any channel. They never get sick, ask for time off, and they’re significantly cheaper than their human counterparts.

Voice

VOICE

Natural language processing, text-to-speech, and voice biometrics for secure interactions real-time.

Chat

CHAT

Understand user intent and interact with authentic, two-way, personalized conversation.

SMS

Shorter interactions and concurrent support for customer notifications, alerts, and reminders.

Email

EMAIL

Authentic, two-way interactions that identify, organize, and prioritize customers based on their response.

Customized Digital Agents Connect You To Your Customers

Automate Your Most Repetitive + Expensive Tasks

Humach Digital Agents are continuously improving, multilingual, efficient, fully compliant, and ready to interact with your customers 24/7/365 on every channel to help handle things like:

Interact + Transact With Full Compliance

Give customers peace of mind by providing secure self-service options with extended hours while drastically reducing your cost to serve. Humach Digital Agents readily integrate into enterprise systems and use an accredited Payment Card Industry Data Security Standards (PCI-DSS) and HIPAA compliant payment platform.

Artificial Intelligence Powered by Human Expertise

While AI can be good at many “human” jobs, a study of 1,500 businesses found that the technology is more valuable when it’s used to compliment humans, not replace them. Our unique human in the loop machine learning model allows humans to train and validate AI data, helping Humach Digital Agents see and interact with the world just like a human. With business process outsourcing we leverage the intelligence of both humans and machines which allows businesses to get the full potential of AI while delivering a Digital Agent and customer experience that constantly improves.

Use Cases by Industry

Healthcare

AI-powered Digital Agents are 100% HIPAA compliant and cost effective for Providers, Payors, and DME.

Retail

Omnichannel Digital Agent AI and automation solutions make it easy for customers to do business with you.

Financial Services

Enhance every touch-point with confidence using secure, PCI-certified AI and automation solutions.

Service Providers

Increase engagement and call center savings with intuitive AI and automation solutions.

Insurance

Deliver an effortless customer experience and increase revenue with effective AI and automation.

Hospitality

Deliver an effortless customer experience with self-service available on any device and every channel.

What Makes Humach Digital Agents Different?

What's In It For You?

Happier Customers

By eliminating wait times, customers’ needs are met quickly and efficiently on any channel 24/7/365.

Why It's Important

90% of customers rate an immediate response as important or very important and 60% define "immediate" as 10 minutes or less.

Hubspot

Reduced Cost

Enhance every touch-point with confidence using secure, PCI-certified AI and automation solutions.

Why It's Important

For every second shaved off of average handle times, digital agents can save call centers up to $1 million in annual costs.

Boomtown

Increased Engagement

Increase the capacity to engage with customers instantly both inbound and outbound on any channel.

Why It's Important

Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.

Bain and Company

100% Compliance

Digital Agents help you avoid regulation penalties with secure call proxy, and full PCI-DSS and HIPAA compliance.

Why It's Important

The penalties for violating industry regulations range from $500 to $10,000 per month and can include criminal prosecution.

ICMI

Maximum Efficiency

Eliminate repetitive, routine interactions and seamlessly escalate to human agents as needed.

Why It's Important

60% or less of workday hours are spent on productive work.

Atlassian

Authentic Intelligence

Our humans train and validate the AI so Digital Agents understand user intent and get smarter overtime.

Why It's Important

68% of consumers say the customer service representative is the key to a positive service experience.

American Express

Digital Agents

Digital Agents Extend Your Customer Experience.

Use Cases by Application

Accounts + Memberships

Claims

Personalization

Appointment Management

Authentication

Collections

Order Management

Support

Billing + Payments

FAQ

Registration + Warranty

Interact With Customers On Any Channel At Anytime

Voice

VOICE

Chat

CHAT

SMS

SMS

Email

EMAIL

Customized Digital Agents Connect You To Your Customers

Automate Your Most Repetitive + Expensive Tasks

Interact + Transact With Full Compliance

Artificial Intelligence Powered by Human Expertise

Use Cases by Industry

Healthcare

Retail

Financial Services

Service Providers

Insurance

Hospitality

What Makes Humach Digital Agents Different?

What's In It For You?

Happier Customers

Why It's Important

Reduced Cost

Why It's Important

Increased Engagement

Why It's Important

100% Compliance

Why It's Important

Maximum Efficiency

Why It's Important

Authentic Intelligence

Why It's Important

Our Digital Agents Simplify Millions of Interactions

Are You Ready to Revolutionize Your Customer Experience?

Who We are

Careers

CX Services

Why Humach

Resources

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