AI-Powered Digital Agents

Our omni channel model AI-powered Digital Agents are trained and validated by humans to actually understand intent and get smarter over time. We’ve designed this collaborative intelligence model using humans and AI to actively enhance each other’s complementary strengths – which benefit your customers, your team, and your bottom line.

Interact with Customers
on Any Channel at Anytime

Humach Digital Agents have a wide variety of skills and multi-task with full compliance and unlimited capacity on any channel. They never get sick, ask for time off, and they’re significantly cheaper than their human counterparts.

CHAT

Understand user intent and interact with authentic, two-way, personalized conversation.

VOICE

Natural language processing, text-to-speech, and voice biometrics fore secure interactions real-time.

SMS

Shorter interactions and concurrent support for customer notifications, alerts, and reminders.

EMAIL

Authentic, two-way interactions that identify, organize, and prioritize customers based on their response.

What makes Humach Digital Agents different?

Automate Your Most Repetitive + Expensive Tasks

Humach Digital Agents are continuously improving, multilingual, efficient, fully compliant, and ready to interact with your customers 24/7/365 on every channel to help handle things like:

Interact + Transact With Full Compliance

Give customers peace of mind by providing secure self-service options with extended hours while drastically reducing your cost to serve. Humach Digital Agents readily integrate into enterprise systems and use an accredited Payment Card Industry Data Security Standards (PCI-DSS) and HIPAA compliant payment platform.

Artificial Intelligence Powered by Human Expertise

While AI can be good at many “human” jobs, a study of 1,500 businesses found that the technology is more valuable when it’s used to compliment humans, not replace them.

Our unique human in the loop machine learning model allows humans to train and validate AI data, helping Humach Digital Agents see and interact with the world just like a human. With business process outsourcing we leverage the intelligence of both humans and machines which allows businesses to get the full potential of AI while delivering a Digital Agent and customer experience that constantly improves.

See It In Action

What's In It For You?

HAPPIER
CUSTOMERS

By eliminating wait times, customers' needs are met quickly and efficiently on any channel 24/7/365.

Why It's Important

90% of customers rate an immediate response as important or very important and 60% define "immediate" as 10 minutes or less.

Hubspot

100%
Compliance

Digital Agents help you avoid regulation penalties with secure call proxy, and full PCI-DSS and HIPAA compliance.

Why It's Important

The penalties for violating industry regulations range from $500 to $10,000 per month and can include criminal prosecution.

ICMI

Reduced
Costs

Our Digital Agents automate your most expensive tasks at 30% of the cost of a live agent.

Why It's Important

For every second shaved off of average handle times, digital agents can save call centers up to $1 million in annual costs.

Boomtown

Maximum
Efficiency

Eliminate repetitive, routine interactions and seamlessly escalate to human agents as needed.

Why It's Important

60% or less of workday hours are spent on productive work.

Atlassian

increased
engagement

Increase the capacity to engage with customers instantly both inbound and outbound on any channel.

Why It's Important

Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.

Bain and Company

Authentic
Intelligence

Our humans train and validate the AI so Digital Agents understand user intent and get smarter overtime.

Why It's Important

68% of consumers say the customer service representative is the key to a positive service experience.

American Express

Our Digital Agents Simplify Millions of Interactions

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Are you ready to revolutionize your customer experience?

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