Healthcare Customer Services Outsourcing

Drive revenue growth and enhance your patient’s experience with customized healthcare bpo solutions that are right for your business.

Healthcare Industry Expertise

For 33+ years we’ve delivered affordable, scalable and reliable healthcare customer service.

Maintain Full Compliance

We’ve got you covered with PCI-DSS and HIPAA compliant healthcare business process outsourcing services, solutions, and certifications.

Improve The Patient Experience

Deliver simple, more personal experiences with integrated platforms that keep patient data and interactions organized in one place.

24/7/365 Support

Have peace of mind knowing that your patients are supported round-the-clock across every channel with Humach.

Request a Demo

Brands That Rely On Humach For Healthcare Customer Service

Why Do Providers Turn To Us for Healthcare Customer Service?

Humach’s AI-powered solutions + excellent customer service have helped healthcare providers reduce costs and increase their bottom lines.

33+ Years

Providing industry-leading healthcare business process outsourcing


PCI-DSS and HIPAA compliant healthcare customer service solutions.

13 Year

Average agent tenure.


Of low-level interactions can be automated in 120 days or less

High-Quality Healthcare Business Process Outsourcing

Learn how Humach can help you cut costs, while creating better patient experiences. Contact us today!

Healthcare Customer Services

Let Your Team Re-Focus on Quality of Care

Customer service in healthcare is critical. Support patients with innovative solutions and live agents who show they care.

Intelligent Self-Service Options

Give patients the ability to  schedule appointments, make payments, ask questions, and more – 24/7/365.

Maximize Efficiency at Every Level

Reduce the time your team spends on time-consuming, back office tasks – and allow them to re-focus on patient care.

Professionally Trained Live Agents

Leverage skilled live agents who can provide faster, more personalized customer service experiences.

Tailored Support That Leading Healthcare Companies Trust

Benefit from customized service packages and detailed service level agreements that ensure results.

A-La-Carte Pricing Options

We’ll help reduce and keep your monthly costs predictable. With Humach, you only pay for what you need. 

Flexible BPO Solutions

Choose from on-site, remote or hybrid bpo solutions based on your organization’s specific requirements and goals.

Instant, Multi-Lingual Support

Take advantage of immediate, multi-lingual support to easily connect with patients anywhere in the world, at any time.

healthcare business process outsourcing
Healthcare Customer Service

Interact With Confidence and Full Compliance

Outsource your business processes to a provider who meets the highest security and healthcare industry regulatory requirements.

100% Compliant Solutions

Safeguard critical patient data with our 100% PCI-DSS and HIPAA compliant healthcare customer service solutions.

Safe & Secure Self-Service

Know that your patients’ sensitive information is protected across every channel in our secure, cloud-based platform.

Innovative Pilot Program 

Humach Labs, our unique pilot program, allows you to test healthcare bpo solutions to evaluate value and reduce risk.

Increase Patient Satisfaction

Patients expect quality care - and poor customer service can be detrimental to your organization. Outsourcing your customer service support to the right company can help with minimizing wait times and ensure that your patients’ needs are addressed fast.

Lower Operational Costs

Hiring and training an internal customer support team can be expensive. Reduce costs by outsourcing to a customer service industry leader with a proven track record of helping healthcare organizations like yours enhance the patient experience and achieve key business objectives.

Reduce Admin Burden

Spend less time on admin tasks and allow your team to refocus on what matters - seeing happy patients. Our live and digital agents act as helpful virtual medical receptionists to schedule appointments, handle insurance verifications, and more.

Automate Low-Level Tasks

Low-complexity, repetitive tasks can be expensive and can compromise the productivity of your team. When you partner with Humach, our AI-powered Digital Agents can efficiently automate 30% of customer interactions in 120 days or less.

Comprehensive BPO Services

Receive tailored bpo solutions that align with your organization’s needs. From our medical call answering service to customer service representatives assisting with proactive patient outreach, and more, we’re here to help you optimize your ROI.

Omnichannel Experience

Connect with your patients through voice, text messages, web and more in our all-in-one CX platform. Integrating multiple channels helps to minimize repetitive information and enhance consistency, while helping your patients feel more engaged.

Increase Efficiency with Humach’s Medical Call Answering Service

Trust Humach to deliver great customer service within your budget. Contact us today about virtual medical receptionist pricing or to learn more!

Hello There!

Hey there!

Want to see a demo?

Get in touch with our team