Demonstrating Commitment to Cybersecurity and Information Protection
HITRUST Certification validates Humach Live Agents and Digital Agent Services is meeting rigorous cybersecurity and data protection standards through independent assessment and assurance.
Dallas, TX, April 21, 2026 – Humach, a leading provider of AI‑powered customer experience solutions today announced its Intelligent Workforce model has earned certified status from HITRUST for cybersecurity and information protection.
The HITRUST e1 Certification demonstrates that Humach has met requirements defined by a leading cybersecurity assurance leader, confirming that strong controls are in place to protect sensitive data and manage risk effectively.
The certification also includes the HITRUST AI Security Certification, which validates that the organization’s AI systems are safeguarded against AI-specific threats such as data poisoning, model inversion, and prompt injection.
Built on the HITRUST Assurance Program, this achievement reflects independent third-party testing, centralized quality assurance, and certification backed by HITRUST’s Cyber Threat-Adaptive engine. These elements ensure continuous alignment with the latest threat intelligence and evolving standards.
“As cybersecurity expectations rise, our stakeholders expect credible, validated assurance,” said Tim Houlne, CEO at Humach. “Achieving HITRUST Certification reinforces our ongoing commitment to protecting data, managing risk, and maintaining the trust of those we serve.”
“Earning HITRUST Certification demonstrates Humach’s commitment to managing information risk and protecting sensitive data through a rigorous, proven assurance process,” said Gregory Webb, CEO at HITRUST. “This achievement reflects the organization’s proactive approach to cybersecurity and trust.”
About Humach
Humach (humans + machines) is redefining customer engagement, sales, and support. By blending the expertise of human contact center agents with machine learning and digital agents, Humach provides businesses with unparalleled customer experiences and streamlined transactions. With more than 30 years of experience helping Fortune-sized and emerging growth businesses alike, Humach aims to transform the way businesses of all sizes engage, acquire, and support their customers. For more information, visit www.humach.com.
Humach Media Contact:
Lissette Perez
Marketing@humach.com
Humach
