An Incubator for Customer Experience Excellence

Our goal at Humach is to innovate the realm of customer experience management by integrating humans and machines. We know that experimentation and transformation is risky business when the success of your company is on the line. That’s why we created Humach Labs—an innovation incubator that allows Humach clients to rapidly test new customer experience solutions in a risk-free, controlled environment.

Humach Labs gives our clients the unique opportunity to test their ideas against real-world scenarios without the obstacles of long-term commitment or disruption of current operations. Receive access to our contact center, high-quality VoIP, and technology services in a incubation environment, giving you the results you need to drive transformation across the customer lifecycle. In our Labs, you’ll use live customer experience programs to gain real-time feedback from actual use cases, with the support of cutting-edge technology platforms and our world-class agents. Humach Labs empowers executives who value customer experience to take measured steps toward innovation in an industry which has historically required a jump straight to full production.

Humach Labs programs are designed to run between 3 to 6 months and generate clear results. You provide the ideas and we’ll provide:


In Humach Labs, you’ll have full access to our network of technology partners. Working with Humach technology and tools on your side empowers you to achieve a higher level of functionality and results than you could achieve with your internal operations alone. We enable companies to test numerous solutions and platforms, from workforce management, to true omnichannel customer engagement, human-assisted AI outreach, a transformative analytics engine, and many more.


Our most experienced and senior staff are involved in managing the day-to-day operations of Humach Labs. Leveraging their incredible insight, problem-solving skills, and account management expertise ensures minimal disruption to your business. Throughout the Labs program they’ll handle the client relationships, leaving you free to focus on your core competencies.


Every Humach Labs program is led by a Humach executive who serves as senior advisor, has continuous visibility into the program, and holds full accountability for the successful outcome of the program. This executive sponsorship underscores our commitment to innovation within the customer experience industry. When we work together, we achieve bigger and better things.

Increasing the Pace of Customer Service Innovation

Humach Labs pushes innovation forward by allowing you to test the viability of new customer experience solutions before committing to full implementation. Not only does our innovation incubator provide a controlled environment for testing, research, and measurement, but becoming a Humach Labs Partner also allows you to:

  • Leverage our experienced agents and technology team, resulting in minimal disruption to your business
  • Understand the capabilities of your new technology and the real-world impact it will have on your business when implemented
  • Troubleshoot before you implement, so that your business doesn’t suffer during the development process
  • Do a full feature analysis to determine the ROI of new technology before committing to a full integration

At Humach, we understand the challenges facing today’s decision makers regarding customer experience, contact center outsourcing, customer service operations, and IT initiatives. Join Humach Labs to incubate and innovate your business with the power of new technologies—without the risks of traditional innovation, thanks to the support of our extensive network of technology partners and pool of professional agents. All with no long-term commitments, no drawn-out implementation schedule, and no upfront friction to get started.

What are you waiting for? The next phase of your business and at your fingertips.

  • Easy/efficient setup
  • Access to emerging technologies
  • Leverage our agents in all Humach Labs programs
  • Minimal disruption
  • Live agents. Real results.
  • Vendor-specific technical resources
  • Try before you buy to determine ROI
  • Understand business impact of new technology
  • Guidance from industry experts
  • No long-term contracts





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