Testimonials

Here's why our clients, customers, and all of our Humachians join and trust us.

Client Testimonials

Industry leader, nimble, enthusiastic partner – more than 20 year support history. There are other qualified vendors in the marketplace, but simple economics, risk and economics of move, and our satisfaction with Humach has not necessitated a transition despite conducting 3 RFPs in past 12 years.

Director of Customer Experience
Healthcare

Solid advice on service telephony, analytics, and other best practices. Handling more than a million customer records annually with no security or other failures.

Director of Customer Experience
Healthcare

We actually had three departments unanimously agree on one provider, which says it all.

Senior IT Technical Engineer

Humach is an excellent BPO service provider in the area of outbound sales and account management. In my 20+ years working with their team they helped grow our direct sales to the healthcare industry and academic market tremendously.

Executive Key Account Manager
Healthcare

Without Humach, our business would not have been able to grow like it has. Their expertise has proven invaluable.

Vice President Operations
Healthcare

We were impressed with the way they handled our customers and how well their culture aligned with ours.

Vice President
Identity Protection

Contract compliance spot on, transparent communication, no service or other deficits or disappointments over long term relationship.

Director of Customer Experience
Healthcare

Humach doesn’t just say “yes, yes we can do that”. They’re honest about what they can and cannot do, checking things out before promising. And that means a lot to us. Because many vendors try to overachieve and make promises they can’t deliver on.

Manager of Customer Affairs
Consumer Packaged Goods

Highly skilled experts in omnichannel service support, telephony, marketing, analytics. Share best practices and proactively offer strategic planning support beyond level expected of “teleservices vendor”. Integrated partnership, accountable, nimble, and enthusiastic.

Director of Customer Experience
Healthcare

With Humach we were able to self-serve because of the simplicity of the program. We didn’t see that same flexibility with our competitors’ products.

IT Manager
Consumer Packaged Goods

The support from Humach during the training process was exceptional. Training is critical when implementing any new technology, everyone has to know the platform inside and out. More important, Humach provided technical experts to train our team, that meant a lot to us.

Company Manager
Consumer Packaged Goods

Usability, flexibility, customer service, cost and value all brought us to Humach.

Senior IT Technical Engineer

Although hiring in current labor market for any organization (including mine) is difficult, Humach has consistently supported our teleservices needs and finds creative ways to expand capacity when required.

Director of Customer Experience
Healthcare

We wanted to monitor the pulse of our customers, so picking a technology platform that placed real-time data and analytical reporting at our fingertips was important to us.

Company Manager
Consumer Affairs

Humach has been incredibly flexible and agile in accommodating our growth over the years, especially when we were first getting our business off the ground. They have been a true extension of our internal team and brand and have earned our complete trust.

COO
Identity Protection Services

Humach is the trusted face for many of our brands. Our contacts are technical in nature and our procedures varied and complex. Humach has delivered spectacularly on customer services.

Brand Services Director
Consumer Packaged Goods

You are one of the best partners I have worked with. I have thoroughly enjoyed working with you because you do it the right way. Top to bottom. I will always respect, appreciate and admire that.

CEO
Retail/E-Commerce

Client Testimonials

With Humach we were able to self-serve because of the simplicity of the program. We didn’t see that same flexibility with our competitors’ products.

IT Manager
Consumer Packaged Goods

Solid advice on service telephony, analytics, and other best practices. Handling more than a million customer records annually with no security or other failures.

Director of Customer Experience
Healthcare

We actually had three departments unanimously agree on one provider, which says it all.

Senior IT Technical Engineer

Executive Key Account Manager
Healthcare

Without Humach, our business would not have been able to grow like it has. Their expertise has proven invaluable.

Vice President Operations
Healthcare

We were impressed with the way they handled our customers and how well their culture aligned with ours.

Vice President
Identity Protection

Contract compliance spot on, transparent communication, no service or other deficits or disappointments over long term relationship.

Director of Customer Experience
Healthcare

Manager of Customer Affairs
Consumer Packaged Goods

Director of Customer Experience
Healthcare

You are one of the best partners I have worked with. I have thoroughly enjoyed working with you because you do it the right way. Top to bottom. I will always respect, appreciate and admire that.

CEO
Retail/E-Commerce

Company Manager
Consumer Packaged Goods

Usability, flexibility, customer service, cost and value all brought us to Humach.

Senior IT Technical Engineer

Director of Customer Experience
Healthcare

We wanted to monitor the pulse of our customers, so picking a technology platform that placed real-time data and analytical reporting at our fingertips was important to us.

Company Manager
Consumer Affairs

COO
Identity Protection Services

Humach is the trusted face for many of our brands. Our contacts are technical in nature and our procedures varied and complex. Humach has delivered spectacularly on customer services.

Brand Services Director
Consumer Packaged Goods

Director of Customer Experience
Healthcare

I am a retired from Human Resources, and employees/associates are CRITICAL to a business and its continued success. Your agent listened to my questions and carefully answered them completely. She helped me research additional possible purchases, recommending several. If you have an employee recognition program, please highlight this individual. She is professional and represents the product exceptionally. You have hired and trained well....bravo!

Delighted Customer

Sadly, it’s no longer the norm to deal with a customer service representative who is kind, professional, efficient and takes pride in their work. The representative I worked with checks all of those boxes. I would like to acknowledge her for a job well done! Thank you. – New customer, who will be returning due to the wonderful service provided.

Delighted Customer

I had technical issues while trying to place an order on the website. The agent was extremely pleasant and polite from the get-go, and got right to work helping me resolve my issue, and ultimately placing my order. She knew exactly what to do! Thanks to her, my order is now on its way and my daughter will be thrilled!

Delighted Customer

Your representative provided excellent customer service in helping me with my extensive order, making the ordering process as painless as possible. As a coach, teacher, and mom, she exhibited amazing patience as we had a ton of background distractions to contend with. The representative helped to end my busy, hectic day on a positive note.

Delighted Customer

I just wanted to leave a quick message thanking you for your amazing Customer service. I spoke with Sarah over the phone to assist me with my return. She and the supervisor were understanding of my situation and more than accommodating. I sincerely appreciate your level of customer service.

Delighted Customer

This was my first time ever calling into customer service and from the very beginning the representative was warm, patient and trying to make sure I received the correct information. The representative I encountered made me feel like I was more than just another caller, like I mattered. I can’t thank you enough! God bless you!

Delighted Customer

I wanted to give your representative the upmost highest compliment! I have never had better service. The representative was one of the rare and good ones in the world and I am happy that she was able to assist me. I want to give kudos for the respect you showed me and the patience you had.

Delighted Customer

I think they should clone you! You were helpful, intelligent, and kind. In this world, we are losing all three of those important qualities. Perhaps you should be a teacher! Thanks for everything.

Delighted Customer

This was the best agent I have spoken to for any type of customer care. They did everything and plus some to make sure the customer was happy. Pretty spot on and really quick. I originally called to cancel and I managed to stay and keep subscribing.

Delighted Customer

The agent is one of the BEST. She truly listened to me, and when I was done talking, she explained to me why I should reconsider canceling. And I truly thank her. She is truly an asset to your company!! Keep treating your customers with respect and give that young lady a promotion!!

Delighted Customer

The represenative was very friendly, kind and professional. She was extremely helpful. I just appreciated her kindness, and genuinely willing to help me.

Delighted Customer

I called customer service and spoke with a very pleasant, patient and extremely helpful representative. She is the kind of employee every company would dream of having. The representative's easy professionalism restored my faith, which, seems like a rare experience. Speaking with her made me miss the days of phone orders when a customer service representative really made your day just by doing their job with excellence and a dollop of humanity!

Delighted Customer

Thank you so much for your patience & taking time to explain everything to me. you made my inquiry easy. Again, thank you…

Delighted Customer

Impeccable customer service - friendly and professional at the same time, definitely a company I will do business with again in the future.

Delighted Customer

The representative was VERY understanding, helpful and easy to relate to. She was professional, but more, was empathetic.

Delighted Customer

The representative was professional, courteous, and very helpful. I had called to cancel but her great attitude and patience with me changed my mind.

Delighted Customer

She was great, very patient. She listened carefully to my request. She is a great representative. She is an asset to the company. Overall, I received excellent service by your representative.

Delighted Customer

She was very helpful and courteous, friendly, patient, and just awesome explaining things that I needed to know about my account. Need more people like her. AWESOME!

Delighted Customer

The representative was so understanding and very pleasant to talk with. I just wanted it canceled, but she was very good at explaining a possibility of a lower price, which I was very tempted. She was very professional and convincing. Train all employees like this person.

Delighted Customer

The representative was exceptionally helpful, patient and courteous with me today. She took the time to walk me through completing a purchase order online and was so thorough. She definitely deserves some recognition for her excellent service today!

Delighted Customer

Great job!!! A job well done, better than good, better than superb even! Thank you!!

Delighted Customer

The agent was pleasant and kind. They really took their time with me and I really appreciated it. I had to let someone know how well they did. Keep up the great work!

Delighted Customer

The agent was very patient and helpful. I hope that you realize what a wonderful employee you have.

Delighted Customer

The representative was amazing and went above and beyond. Her service was remarkable. She was so pleasant and patient.

Delighted Customer

I was worried about time restraints, but the representative helped me. I couldn't be happier with your service. It was excellent!

Delighted Customer

The agent was pleasant, able to guide me to the website and had a lot of patience with me. They did a great job! Keep up the great work!

Delighted Customer

The customer service representative was pleasant, clear, and easy to understand. I wanted to make sure to express my satisfaction towards him. Thank you. Fantastic job!

Delighted Customer

I wanted to say how excellent the representative was on the phone. I was so happy with the customer service that was provided. There were no unanswered questions and they spoke so clearly. Keep up the awesome work!

Delighted Customer

The agent was very helpful and patient with getting everything taken care of!

Delighted Customer

Customer Stories

Delighted Customer

Your representative provided excellent customer service in helping me with my extensive order. She made the over-the-phone ordering process as painless as possible and was very quick and efficient about it. As a coach, teacher, and mom, she also exhibited an amazing amount of patience while on the phone with me as we had a ton of background distractions to contend with. Providing high-quality customer service, in person or over the phone, is not an easy job for any of us. The representative helped to end my busy, hectic day on a positive note.

Delighted Customer

I think they should clone you! You were helpful, intelligent, and kind. In this world, we are losing all three of those important qualities. Perhaps you should be a teacher! Thanks for everything.

Delighted Customer

The represenative was very friendly, kind and professional. She was extremely helpful. I just appreciated her kindness, and genuinely willing to help me.

Delighted Customer

I called customer service and spoke with a very pleasant, patient and extremely helpful representative. She is the kind of employee every company would dream of having. The representative's easy professionalism absolutely restored my faith, which in this day and age, seems like a rare experience. Speaking with her made me miss the days of phone orders when a customer service representative could really make your day just by doing their job with both excellence and a dollop of humanity!

Delighted Customer

Thank you so much for your patience & taking time to explain everything to me. you made my inquiry easy. Again, thank you…

Delighted Customer

Impeccable customer service - friendly and professional at the same time, definitely a company I will do business with again in the future.

Delighted Customer

The representative was VERY understanding, helpful and easy to relate to. She was professional, but more, was empathetic.

Delighted Customer

The representative was professional, courteous, and very helpful. I had called to cancel but her great attitude and patience with me changed my mind.

Delighted Customer

I had technical issues while trying to place an order on the Website. After several failed attempts, I called customer service and was connected to a representative. The agent was extremely pleasant and polite from the get-go, and got right to work helping me resolve my issue, and ultimately placing my order. She knew exactly what to do, even though the system wasn’t registering my account and my order had not processed. Thanks to her, my order is now on its way and my daughter will be thrilled to get her new cheer backpack! Sadly, it’s no longer the norm to deal with a customer service representative who is kind, professional, efficient and takes pride in their work. The representative checks all of those boxes and it was an absolute pleasure working with her this morning. I would like to acknowledge her for a job well done! Thank you. – New customer, who will be returning due to the wonderful service provided.

Delighted Customer

She was great, very patient. She listened carefully to my request. She is a great representative. She is an asset to the company. Overall, I received excellent service by your representative.

Delighted Customer

She was very helpful and courteous, friendly, patient, and just awesome explaining things that I needed to know about my account. Need more people like her. AWESOME!

Delighted Customer

Great job!!! A job well done, better than good, better than superb even! Thank you!!

Delighted Customer

The agent was pleasant and kind. They really took their time with me and I really appreciated it. I had to let someone know how well they did. Keep up the great work!

Delighted Customer

The agent was very patient and helpful. I hope that you realize what a wonderful employee you have.

Delighted Customer

The representative was amazing and went above and beyond. Her service was remarkable. She was so pleasant and patient.

Delighted Customer

I was worried about time restraints, but the representative helped me. I couldn't be happier with your service. It was excellent!

Delighted Customer

The agent was pleasant, able to guide me to the website and had a lot of patience with me. They did a great job! Keep up the great work!

Delighted Customer

The customer service representative was pleasant, clear, and easy to understand. I wanted to make sure to express my satisfaction towards him. Thank you. Fantastic job!

Delighted Customer

The agent was very helpful and patient with getting everything taken care of!

Delighted Customer

Humachian Quotes

Thank you so much for selecting me for the 3 Cheers Award, I greatly appreciate how this company treats us and doesn't just talk a good game like other companies. I have spent too many years to count (and let's not talk about how many hours) loving a job only eventually to not like the company I work for. Humach is doing a wonderful job, going above and beyond light years ahead of the others. I hope I get to retire here honestly.