At Humach, we do training differently.

Training & Development

When you think of training, you probably think of a person standing at the front of a room giving a lecture. You’re staring at a PowerPoint slide with a bunch of bullet points that are being read to you much slower than you already read them to yourself. After a dozen or so slides the trainer asks, “any questions?” You don’t even know what your questions are because if you’re being honest, you were too focused on frantically writing down notes of everything the person was saying because you weren’t too sure what the important parts were yet (and oh no… will there be a test at the end?) or you lost consciousness within the first ten minutes and have been day-dreaming about what you’re having for lunch.

This is what’s wrong with the typical training program for Customer Service Representatives.

At Humach, we do things differently.

Customized Personal & Professional Development

Customer Service Agents aren’t the only ones who participate in training.

We invest in all of our leaders, too. We designed a completely customized leadership series for all of our support staff. We also created a highly engaging Virtual Leadership Series including courses such as Virtual Leadership & Team Building, Virtual Communication, and Virtual Coaching specifically for those of our leaders who are virtual.

We recognize that for those teams specifically, there’s a different approach. Our virtual contact center employees and our brick-and-mortar employees have different needs. For all of our courses we design, develop and deliver based on what our leaders in our environment experience. They’re a true representation of what actually happens in a day-in-the-life, versus an off-the-shelf training on leadership that has little to no application.

Humach University

We deliver and track all of our training programs using Humach University, our Learning Management System (LMS).

This allows us to pull reports and track progress in training courses (65+ currently available), as well as assess knowledge retained through knowledge checks, quizzes and tests, targeting exactly where call center agents need additional support.
We’re able to obtain timely feedback on how it’s going so we know where to focus additional development initiatives and coaching.
Humachians participate in discussion forums, surveys and games, and earn badges to show off their accomplishments.

Humach National University Tuition Reduction Scholarship for Team Members and Their Families

We value education and aim to live up to our commitment to continuous improvement not only in our own training & development programs, but in the personal lives of Humachians, too!

Humach and National University have partnered to bring a tuition reduction scholarship to team members who are looking to expand their knowledge and skills for professional and personal growth. Spouses and dependents of team members also qualify for a tuition reduction scholarship, which can be applied to most associates, bachelor’s and master’s degree programs.

Dale Carnegie Professional Humach Development (PHD)

Humach recognizes the importance of investing in our team and the need to empower everyone with the right skills to be successful. We have partnered with Dale Carnegie to deliver 20 hours of virtual instructor-led training in professional development for all of our professional staff on topics such as communication, time management, managing workplace stress, analyzing problems and making decisions, delegation, motivation, leading change, and more.