...
Humach launches mAI Pilot: Click here for the press release!
Linkedin Facebook-f Twitter Instagram Youtube
Search
Close this search box.
Humach
Contact Us

What We Value

WHO WE ARE

What We Value

Since first opening our doors in 1988, Humach has led the industry by providing precisely balanced human talent and advanced technology to create outstanding customer experience for our clients’ customers.

With more than three decades of creating raving customers for our clients through customer sales and support enthusiasts and the best that technology has to offer, Humach has no equal in our industry.

Why? Because we value: 

Results: We measure our impact by delivering results for our clients

Quality: We invest in hiring the best agents, and more importantly have innovated the best training and professional development methodology in the industry.

Performance: We design powerful solutions by implementing digital agents and live agents to control cost, increase revenue and help you connect with your customers. 

image of a stack of hands
Years of Excellence
0 +
Successful Clients
0 +
Awards
0 +
Interactions per Year
0 B+

Meet Our Team

Tim Houlne
LEADERSHIP

Tim Houlne

Linkedin
Chief Executive Officer
As CEO of Humach, Tim Houlne helps companies deliver radically innovative and outstanding customer experiences. During his 30 years in leadership roles at both large and small enterprises, Tim has always centered the customer. A serial entrepreneur, Tim sits on the Board of Directors of several companies and a charity. He is also an avid golfer, traveler, and sports enthusiast.
Randy Feger
Leadership

Randy Feger

Linkedin
President
Randy Feger is an expert in strategic development with extensive experience leading large groups, overseeing multi-state operations, and managing multimillion-dollar budgets. With his knack for understanding the big picture, Randy excels at analyzing business goals and devising company-wide initiatives to achieve them. He holds both an MS in Marketing and a BA in Management. A father, and grandfather, of four, Randy lives near Dallas with his wife, where he enjoys fishing and water sports with his family.
Kelly Uhlrich
LEadership

Kelly Uhlrich

Linkedin

Chief Operations Officer

Responsible for the operations management of Humach, Kelly Uhlrich brings a solutions-driven, goal-focused discipline to our business and plays a key role in how we form strong partnerships with our clients. She holds a B.A. in Psychology from Clarke College. Both an avid gardener and a talented musician, Kelly plays piano, violin, and organ.
Josh Pick
SALES

Josh Pick

Linkedin
Director of Strategic Partnerships
Josh currently holds the position of Director of Strategic Partnerships, and has spent the past nine years helping Humach evolve and expand through his superb sales tactics. A native of Shullsburg, WI, Josh is a proud father of three who serves as an assistant coach for high school boys basketball and football. Lucky for us, he brings this work ethic and level of community engagement to his position at Humach.
Charlotte Fauser
AGENT & CLIENT ENGAGEMENT

Charlotte Fauser

Linkedin
VP of Agent & Client Engagement
As the leader of our Client Services and Programming departments, Charlotte touches almost every project, providing insight for program enhancement and devising tactics to create business opportunities for clients. Over the course of 20 years, she has built up quite a presence at Humach, and we’re lucky to have her on our team. In her spare time, she loves cutting things up and assembling the pieces into something new, like fabric for a quilt or vegetables for a stew.
Suzi Whitman
AGENT & CLIENT ENGAGEMENT

Suzi Whitman

Linkedin
Director of Agent & Client Engagement
A natural leader with an analytical nature and a (healthy) competitive streak, Suzi brings the same tough-but-fair management style to her position as Director of Operations that she did to our Mason City contact center. Over the course of her 30+ years in the industry, Suzi has proven her business acumen by taking her teams to the head of the pack at every turn. She specializes in the operation of outbound sales and service for B2B and B2C clients (in addition to running inbound operations) and holds a B.A. in Business Management from Luther College. The daughter of a major league catcher (you’ll have to ask her which one), Suzi is a sports fanatic to the core.
Brian Olson
AGENT & CLIENT ENGAGEMENT

Brian Olson

Linkedin
Director of Agent & Client Engagement
Brian is a Senior Program Manager with a knack for leading in complex and challenging situations who helps our operational team exceed expectations. Versatile and adaptable, Brian’s high-energy leadership style is a welcome addition to the Humach team. A former wrestler and MMA fighter, Brian holds a degree in Military Science from Syracuse University. His three favorite things are bears, beets, and Battlestar Galactica.
Jennifer Lundberg
AI & TECHNOLOGY

Jennifer Lundberg

Linkedin
VP, Technology Enablement
Jennifer Lundberg excels at combining technologies to optimize customer experiences and deliver budget-friendly automated solutions. Her successes often come down to a simple, but crucial, rule of thumb: the better the technology serves agents, the better agents serve customers. When not at work, you’ll find her chauffeuring her three teenage daughters, dreaming of just a skosh more time to herself.
Matt Weiner`
AI & TECHNOLOGY

Matt Weiner

System Administrator
As System Administrator, Matt’s many responsibilities range from building and maintaining networks to managing help desk processes to researching and evaluating new technologies. Simply put, he ensures our ship is sailing smoothly. A graduate of NICC with over eight years of I.T. experience, Matt is an avid runner and Chicago Cubs fan.
Aaron Jones
AI & TECHNOLOGY

Aaron Jones

Linkedin
Network & Security Manager
As Network and Security Manager, Aaron oversees network security and compliance with PCI ROC, SOC 1 and 2, and more. In addition to managing all systems that transmit, store, and process cardholder data, Aaron maintains all network hardware and software components. A woodworking enthusiast with an appreciation for classic sci-fi, he loves The Hitchhiker’s Guide To The Galaxy and the works of Robert Heinlein.
Dr. Kolby Harvey
AI & TECHNOLOGY

Dr. Kolby Harvey

Linkedin
Head Content & Conversational Strategist
Kolby is the Head Content and Conversational Strategist at Humach. He holds an MFA in creative writing and is the recipient of the first creative doctorate from the University of Colorado at Boulder in Intermedia Art, Writing, and Performance. He specializes in the development of chatbots and other digital conversation interfaces, enjoys writing fiction and poetry, and is currently working on a video game with his partner.
Picture Coming Soon
AI & TECHNOLOGY

Tim Huebner

Support & Solutionis Architect
Our Support & Solutions Architect, Tim, has over 30 years of experience in IT, specifically with TCP/IP, VOIP, and LAN/WAN networking. In his free time, he enjoys snorkeling, biking, boating, and learning to play the ukulele. He is a proud father of two and caretaker to his beloved bulldog, Maggie.
Carla Donar
Human Resources

Carla Donar

Director of Human Resources
As Director of Human Resources, Carla oversees all HR functions, ensuring consistent application of personnel policies and procedures. The recipient of a Bachelor of Science degree in business administration from the University of Wisconsin at Platteville, she currently resides in rural Wisconsin, where she enjoys camping with family and friends. 
Dezaray Hammond
TRAINING & DEVELOPMENT

Dezaray Hammond

Linkedin
VP of Training & Development
As VP of Training & Development, Dezaray’s passion for simplifying complex processes is unrivaled. Her strengths-based leadership style and creative methods make training curriculum fun, memorable, and effective. Dezaray holds a BA in Psychology and a MS in Organizational Psychology, and while she considers both work and fun to be synonymous, she also enjoys planning “Pinterest -worthy” children’s parties and practicing aerial arts.
Nancy Prine
CULTURE & ENGAGEMENT

Nancy Prine

Linkedin
Head of Culture & Employee Engagement
As Head of Culture and Employee Engagement, Nancy uses her passion and strong sense of caring to build and maintain a cohesive community that engages employees. A fierce advocate for employees, she shows that loyalty is a two-way street, never hesitating to send a kind word for a job well done. Nancy’s community presence extends beyond work through both her efforts with our Random Acts of Humach Foundation and her tenure as Ambassador for the Dubuque Chamber of Commerce. Her favorite movie is It’s a Wonderful Life, and she loves the stage production of The Lion King.
Jennifer Nadermann
SERVICE DELIVERY

Jennifer Nadermann

Linkedin

Director of Service Delivery

As head of the Delivery Services Department, Jennifer is an expert in compiling multiple data points into digestible formats, so her clients can take advantage of trends that lead to success. With 20 years of experience researching and defining innovative technologies and automation, she is perfectly suited to drive efficiency, streamline processes, and ensure teams are armed with the analytics they need to manage their business. In addition to loving The Hollies, Jennifer is a fan of knitting, crocheting, ancestry research, and dogs.
Greg Williams
Finance

Greg Williams

Linkedin
Accounting & Finance Controller
As Humach’s Controller, Greg oversees all financial reporting and transactions for the entire Humach organization. Under his leadership, Accounting provides exemplary customer service experiences for clients and internal departments alike. When he isn’t working, you’ll find Greg leading indoor cycling classes at his local gym or playing volleyball in the sand.

We Help deliver exceptional experiences

Many companies respond to the need for change by focusing on technology-driven optimization; but technology alone doesn’t get you where you need to go. To help our clients grow, we focus on three primary areas:

Humans

Our work always starts with a human perspective, focusing not just on the customers themselves but also the team responsible for maintaining and improving the experience.

Digital Agents

Delivering exceptional customer experiences requires a transformative agenda that doesn't replace humans with machines, but instead utilizes the intelligence of both.

Technology

We leverage technology across our experience strategies, customer touch-points and conversational design to help organizations flourish in the face of disruption.

Humach Digital Agent Email

WHAT WE DO

We design experiences that make it easy for customers to do business with you

VOICE + IVR

Increase self-service and efficiency with personalized, two-way conversation at any time. We keep humans in the loop to train and validate AI data so Digital Agents understand intent and get smarter over time.

LIVE CHAT + CHATBOTS

Reduce volume to higher cost channels and increase your availability to interact with 10x more customers. Use personalized, human-like chat to handle FAQs, lead capture, product information, recommendations, and more.

EMAIL + SMS

Drive engagement by upwards of 400% by delivering smarter, better-targeted, personalized information in real-time. Digital Agents can set appointments, send product information, subscription reminders, and more, with seamless escalation to humans when needed.

Are you ready to revolutionize your customer experience?

Let's Connect

Contact Us

Speak with one of our experts to learn how Humach can transform your customer experience today!
Schedule Your Demo
Humach logo
Linkedin-in Facebook-f Twitter Youtube

Who We are

Careers

CX Services

Why Humach

Resources

Contact Us
Testimonials
Case Studies
In The News
Press
Privacy Policy
Hello There!

Hey there!

Want to see a demo?

Get in touch with our team