Live Agents
real humans. real empathy. real results.
Your customer experience is only as strong as the people behind it. Our live agents are trained, supported, and empowered to deliver the best in every interaction
Your customer experience is only as strong as the people behind it. Our live agents are trained, supported, and empowered to deliver the best in every interaction
human expertise. AI Intelligence.
your future workforce
AI can automate, but humans build trust. Humach live agents deliver the kind of customer experience technology alone can’t replicate.
When it comes to complex questions, emotional moments, or high-value interactions, nothing beats a skilled Live Agent.
Human Trust Beyond Automation
AI can automate, but humans build trust. Humach live agents deliver the kind of customer experience technology alone can’t replicate
Live Agents, Smarter Conversations
When it comes to complex questions, emotional moments, or high-value interactions, nothing beats a skilled live agent supported by intelligent technology
why our live agents
01. The Human Advantage
Humach live agents excel in moments that require judgment, empathy, and real understanding. From complex issues to sensitive conversations, they bring clarity, confidence, and care when it matters most.
02. Real People, Ready for Any Moment
Some interactions are routine. Others need a human who can listen, adapt, and respond thoughtfully. Our live agents step in when conversations need deeper context or a personal touch, ensuring every customer feels heard and supported.
03. Flexible, scalable, and built around your brand
Our live agent teams scale with your business while staying true to your brand voice. Customers get fast resolution, consistent care, and support that feels personal at every stage.
You need people.
The right people.
For nearly four decades, Humach has been built on live agents delivering exceptional customer support. Long before technology entered the picture, we focused on hiring, training, and supporting people who know how to handle real conversations.
That foundation is what sets us apart. While others lead with tools, we lead with experience. We are contact center people first, and it’s that deep understanding of customer interactions that continues to shape everything we do.
an extension of
your brand
Multilingual, Scalable Staffing
Skilled agents across the U.S., Jamaica, Mexico, and the Philippines deliver high-quality support in the languages and time zones your customers need
Training Built for Real Conversations
Our agents are trained through structured onboarding and continuous development rooted in proven instructional design and adult-based learning. Grounded in real customer interactions, this approach ensures every agent shows up confident, prepared, and aligned to your expectations.
Revenue-Driven Support
Every interaction is an opportunity. Our agents are trained to increase conversions, uncover upsell moments, and enhance customer lifetime value
Upskilled for Growth
Selected live agents are AI-certified, giving them the skills to work confidently with digital tools and step in at the right moments to lead the customer conversation.
real results. real Impact.
Trust & Reliability
Brand Services Director,
Consumer Packaged Goods
Simplicity of Decision
Senior IT Technical Engineer,
Food and Beverage
Competitive Advantage
IT Manager,
Consumer Packaged Goods
Live Agent Support to Simplify Vaccine Scheduling
Brand Services Director
Consumer Packaged Goods
500 Remote agents deployed in under 72 hours improving SLAs by 22%
Leading Cheerleading Apparel Company Saves $561k
Senior IT Technical Engineer
Food and Beverage
Leading Theme Park & Entertainment Company Delivers Huge ROI with Humach Live Agents
IT Manager
Consumer Packaged Goodstrain people well enough so they could leave.
treat them well enough so they don’t want to.
– Richard Branson
real results. real Impact.
“Humach is the trusted face for many of our brands. Our contacts are technical in nature, and our procedures are varied and complex. Humach has delivered spectacularly on Customer Services”
Brand Services Director
Consumer Packaged Goods"train people well enough so they could leave. treat them well enough so they don't want to." - Richard Branson
500 Remote agents deployed in under 72 hours improving SLAs by 22%
“We actually had three departments unanimously agree on one provider, which says it all”
Senior IT Technical Engineer
Food and Beverage"train people well enough so they could leave. treat them well enough so they don't want to."- Richard Branson
Abandon rate improved by 300%
“With Humach we were able to self-serve because of the simplicity of the program. We didn’t see that same flexibility with our competitors’ products”
IT Manager
Consumer Packaged Goods"train people well enough so they could leave. treat them well enough so they don't want to."- Richard Branson
300% ROI and delivered a 100% increase in conversions
People Who Power
Better Experiences
We transform agents into AI Whisperers™. Other providers rush agents to the phones. We combine structured training, hands-on practice, and personalized coaching to ensure every agent is confident before their first customer interaction.
AI whisperers are trained to:
Enhance Digital Agents
Fine-tune digital agents based on real customer interactions
Maximize Automation Impact
Identify automation opportunities that improve outcomes
Align Tech with Needs
Bridge the gap between technology and customer needs
enhance AI performance
Provide feedback that continuously improves AI performance
your intelligent workforce
fully managed
271M+
of contact center experience
22M+
average management tenure
average agent tenure
your intelligent workforce
fully managed
38+ years
of contact center experience
13 years
average management tenure
3 years
average agent tenure
one step closer to building your intelligent workforce
download the guide for real-world examples, implementation strategies, and best practices.