Customer Service Outsourcing
Humach provides tailor fit Sales Call Center and Support Outsourcing services that are created to meet your unique business needs and industry. Whether your budget is large or small, we custom blend advanced technology with the best U.S. based customer service professionals to provide your customers with experiences that they will not soon forget.
Outsourcing your Sales Customer Service operation is an investment that produces a tangible and measurable ROI that far exceeds the cost of implementing such a strategy.
Simply put, the answer is our industry leading knowledge and experience. Since 1988, our team has been helping our clients create meaningful interactions with their customers that not only produce outstanding satisfaction results, but also long term brand loyalty and extremely positive testimonials.
Whether you choose a Sales Call Center of U.S. based live agents, digital agents, or a strategic mix of both, your organization will be gaining access to the top professionals in their field as well as cutting edge technology that will provide your customers with experiences far ahead of any industry competitor.
Here are just some of the benefits your company will gain by outsourcing your Sales Call Center operation to Humach:
For the past three decades, our goal has been to be a long term, strategic partner with our clients. Outsourcing your Sales Call Center operations will offer you reduced costs, greater flexibility and maximized productivity. Our team provides the hands on support you need to not only make a successful transition to our services, but also achieve long range success.
Want to learn more about a custom solution to fit your unique business requirements? Contact us today!
Of customer interactions automated in 120 days or less
Uptime so your customers can get the solutions they need
Average reduction in resolution time
Work with one of the leading call center outsource companies today.
Don’t waste time and resources on bpo services and solutions you don’t need when outsourcing call center needs. When you work with Humach, you’ll get customized services to keep call center outsourcing costs predictable and within budget.
Let our contact center management team help you manage costs, optimize efficiency, and performance with:
No matter your needs, we will provide you with cost-effective inbound and outbound call center outsourcing services to help you achieve your business goals.
Managing customer experience (CX) tools and software across several platforms is a major time sink.
Our seamless and integrated approach to customer service outsourcing is designed to reduce administrative burden, so your team can refocus and achieve strategic goals.
As as a single-source provider, our team of experts delivers customized outsource call center solutions for problems that businesses face today:
Everything you need to provide outstanding customer service and technical support can be made available through a single vendor.
Don’t sacrifice quality for efficiency when outsourcing call center needs. Our state-of-the-art AI-powered Digital Agents leverage the strengths of both humans and machines to deliver exceptional service and support.
Digital Agents can automate 30% of customer interactions in as little as 120 days, freeing up live agents to focus on customers who need them most.
Combining the strengths of both humans and machines reduces call center outsourcing pricing and offers a more consistent and compliant approach to customer sales and support.
Our advanced automation technology is what makes Humach a leader among call center outsourcing companies in the USA.
We don’t subscribe to the “one-size-fits-all” service approach of most call center outsourcing vendors.
Our contact center management services are backed by industry experts with 30+ years of experience who take the time to truly understand your business, your customers, and your goals, providing you with ongoing support for constant improvements and quality assurance.
We provide customized solutions and full support for:
Partner with one of the top US call center outsourcing companies today.
Enhance customer satisfaction with conversational, AI-powered self-service solutions that deliver better, more efficient customer experiences when outsourcing call center needs.
Our self-service solutions provide customer service reps with full interaction context and a 360° view of the customer journey – this allows reps to provide customers with faster, more accurate resolutions than other call center outsource companies.
At Humach, we operate using accredited Payment Card Industry Data Security Standards (PCI-DSS) and HIPAA compliant platforms.
From payment transactions to contact information – we keep your customers’ data safe and your reputation protected.
Our Digital Agents are trained and validated by conversational design experts to understand intent, interact naturally, and get smarter over time. The longer you use our business process outsourcing call center, the more helpful our Digital Agents become.
Our ability to serve and support customers is unmatched – with the most authentic and conversational AI-powered interactions on the market.
Our Digital Agents are trained and validated by conversational design experts to understand intent, interact naturally, and get smarter over time. The longer you use our business process outsourcing call center, the more helpful our Digital Agents become.
Our ability to serve and support customers is unmatched – with the most authentic and conversational AI-powered interactions on the market.
If our Digital Agents can’t solve a customer’s problem with 100% confidence, it is instantly escalated to a human agent who can. Our experts then teach the AI to understand so it can provide a solution for next time.
Automate basic support processes to provide customers with faster, more satisfying, and efficient experiences.
