There’s a lot riding on the quality of your customer experience – you need a partner that’s hands-on and highly engaged.
Contact center management can consume valuable time and resources. Let our bpo services handle the hard work so you don’t have to.
Humach offers technology upgrades and secure connectivity for a wide range of top-rated contact center platforms.
Our team of experts receive and handle infrastructure, integrations, and services, keeping you informed at every step.
Leveraging critical customer insights, top-rated call center outsourcing management solutions, and decades of experience, our team of experts work with you to identify opportunities for channel alignment, operational improvements, process consistency, and cost efficiency – enhancing the satisfaction and lifetime value of your customers.
Average reduction in resolution time.
Years of customer service management.
Average agent satisfaction rating.
Give your customers an experience they’ll remember and return to. Everything starts with effective call center management.
Turn browsing into buying
We convert more visitors into customers with Live and AI-Powered Digital Agents to connect and support at every touchpoint.
Increase lifetime value & retention
We engage and connect personally with your customers and personalize their experience to drive conversion, and loyalty.
Be there when they need you
Our high-quality, personalized contact center management services and solutions keep your customers supported 24/7/365.
Give your customer satisfaction the boost it deserves with innovative contact center management services and solutions.
Live Agents: Help with a human touch
Our professionally trained Live Agents offer the authenticity and care you need for faster, more personalized resolutions.
Digital Agents: Smarter self-service
Make it easy for customers to self-serve with AI-Powered Digital Agents that resolve repetitive questions, instantly.
Humach Labs: Risk-free innovation
Test our contact center solutions in real time to ensure viability and ROI – risk free with no long-term commitment.
Save time and control costs by ditching your customer service management training, and complicated contact center management systems.
Business Process Optimization
Workflow analysis, design, and set goals increase first contact resolution and ensure the highest level of productivity.
Technology Sourcing & Migration
Our technical team customizes integrations and maintains your existing applications to deliver unparalleled efficiency.
Innovative Pilot Program
Evaluate the effectiveness of new technology solutions in real time to establish value and stay ahead of competitors.
Whether you’re looking to put our call center management team to work for your business, or you just want more information, we can help you get the answers you need.