There’s a lot riding on the quality of your customer experience – you need a contact center partner that’s hands-on and highly engaged. Our contact center technology will save you money and time and leave you with a positive contact center ROI.
In today’s ever-changing, highly competitive business climate, contact center management can consume valuable time and resources. Let our bpo services handle the hard work so you don’t have to.
Humach offers technology upgrades, innovative contact center software, and secure connectivity for a wide range of top-rated contact center platforms.
Our team of experts receive and handle infrastructure, integrations, and services, keeping you informed at every step with our innovative contact solutions.
Leveraging critical customer insights, top-rated call center outsourcing management solutions, and decades of experience, our team of experts work with you to identify opportunities for channel alignment, operational improvements, process consistency, and cost efficiency – enhancing the satisfaction and lifetime value of your customers.
Average reduction in resolution time.
Years of customer service management.
Average agent satisfaction rating.
Our contact center workforce management solutions for your toughest customer service outsourcing challenges without the hassle of managing multiple providers.
Give your customers an experience they’ll remember and return to. Everything starts with effective call center management. Effective call center operations are key to increasing customer satisfaction.
Turn browsing into buying
We convert more visitors into customers with Live and AI-Powered Digital Agents to connect and support at every touchpoint, all with customer service best practices at the forefront.
Increase lifetime value & retention
Our customer service technology solutions lead to engagement and a meaningful connection with your customers, personalizing their experience to drive conversion and loyalty.
Be there when they need you
Our high-quality, personalized contact center management services and solutions keep your customers supported 24/7/365.
Give your customer satisfaction the boost it deserves with innovative contact center management services and solutions. Our omnichannel contact centers drive business growth.
Live Agents: Help with a human touch
Our professionally trained Live Agents, adhering to customer service best practices, offer the authenticity and care you need for faster, more personalized resolutions.
Digital Agents: Smarter self-service
We utilize innovative customer support technology to make it easy for customers to self-serve with AI-Powered Digital Agents that resolve repetitive questions, instantly.
Humach Labs: Risk-free innovation
Test our contact center solutions in real time to ensure viability and ROI – risk free with no long-term commitment.
Save time and control costs by ditching your customer service management training, and complicated contact center management systems by outsourcing your customer support services to the experienced team at Humach.
Business Process Optimization
Workflow analysis, design, and set goals increase first contact resolution and ensure the highest level of productivity.
Technology Sourcing & Migration
Our technical team customizes integrations and maintains your existing applications to deliver unparalleled efficiency.
Innovative Pilot Program
Evaluate the effectiveness of new contact center technology solutions in real time to establish value and stay ahead of competitors.
Our unique customer service management strategy is highly collaborative and customer-centric. Designed to maximize customer and contact center value, we leverage all touch points to deliver end-to-end, cross-functional process improvements.
With unmatched industry experience, our subject matter experts have a deep understanding of the challenges you face. Using advanced data analytics, we extract key insights you need to solve problems and make more informed operational decisions.
Insight is powerful but results are dependent upon call center management. Our customized training cirriculum equips agents, managers, and supervisors with the skills, and processes needed to boost performance and deliver consistent results.
Great customer experience starts by sourcing, hiring, and training the right support team. Our experts evaluate and recommend more cost-effective capacity and scheduling strategies to optimize experiences for your customers and your workforce.
Through a comprehensive analysis of your existing business processes, operations, reporting, and customer interactions, our experts source and customize technology tools and solutions to enhance your customer experience and reduce your costs.
By leveraging data insights from your contact center and customers, Humach helps you identify problems and pain points in your customer experience. We also provide you with all of the critical expertise, tools, and management you need to solve them.
Whether you’re looking to put our call center management team to work for your business, or you just want more information, we can help you get the answers you need.
