CX Solutions: Live Agents

Artificial Intelligence Powered by Human Expertise

While AI can be good at many “human” jobs, a study of 1,5000 businesses found that the technology is more valuable when it’s used to compliment humans, not replace them.

Our unique human in the loop machine learning model allows humans to train and validate AI data, helping Humach Digital Agents see and interact with the world just like a human. With business process outsourcing we leverage the intelligence of both humans and machines which allow businesses to get the full potential of AI while delivering a Digital Agent and customer experience that constantly improves.

Live Agents Can Help You

Happier Customers

By eliminating wait times, customers’ needs are met quickly and efficiently on any channel 24/7/365.

Why It's Important

90% of customers rate an immediate response as important or very important and 60% define "immediate" as 10 minutes or less.

Hubspot

Reduced Cost

Enhance every touch-point with confidence using secure, PCI-certified AI and automation solutions.

Why It's Important

For every second shaved off of average handle times, digital agents can save call centers up to $1 million in annual costs.

Boomtown

Increased Engagement

Increase the capacity to engage with customers instantly both inbound and outbound on any channel.

Why It's Important

Increasing customer retention rates by just 5% can increase profits by between 25% and 95%.

Bain and Company

100% Compliance

Digital Agents help you avoid regulation penalties with secure call proxy, and full PCI-DSS and HIPAA compliance.

Why It's Important

The penalties for violating industry regulations range from $500 to $10,000 per month and can include criminal prosecution.

ICMI

Maximum Efficiency

Eliminate repetitive, routine interactions and seamlessly escalate to human agents as needed.

Why It's Important

60% or less of workday hours are spent on productive work.

Atlassian

Authentic Intelligence

Our humans train and validate the AI so Digital Agents understand user intent and get smarter overtime.

Why It's Important

68% of consumers say the customer service representative is the key to a positive service experience.

American Express

Healthcare

AI-powered Digital Agents are 100% HIPAA compliant and cost effective for Providers, Payors, and DME.

Financial Services

Enhance every touch-point with confidence using secure, PCI-certified AI and automation solutions.

Insurance

Deliver an effortless customer experience and increase revenue with effective AI and automation.

Retail

Omnichannel Digital Agent AI and automation solutions make it easy for customers to do business with you.

Service Providers

Increase engagement and call center savings with intuitive AI and automation solutions.

Hospitality

Deliver an effortless customer experience with self-service available on any device and every channel.

Accounts + Memberships

Enhance self-service and satisfaction by allowing customers to update their own account and membership data.

Authentication

Keep sensitive information secure by authenticating customers before Digital Agent assistance or human agent escalation.

Billing + Payments

Allows customers to transact safely with automated PCI compliant payments available 24 hours a day.

Claims

Increase the efficiency and satisfaction of your customers and your team by automating claims processes.

Collections

Be more productive with your collections efforts with Digital Agent’s secure, conversational AI transactions.

FAQ

Optimize customer self-service and satisfaction by automating answers to common customer questions.

What makes Humach Digital Agents Different?

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Speak with one of our experts to learn how Humach can transform your customer experience today!
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