Our world-class customer sales and support specialists and next-generation contact center technology manage your inbound and outbound customer inquiries to help you deliver a frictionless experience– domestic, nearshore, offshore or Humach™ at Home.
Let us turn your conversations into conversions with agents who act as an extension of your brand. Our revolutionary contact center solution allows sales agents to focus on the prospect, not the process. No matter your business need, our experienced agents pave the path to increased revenue and productivity.
Delight Your Customers And Build Loyal Relationships
Your customers and employees want to talk to you— make it easy for them. Our agents and contact center technology are flexible and empower you to assist people when they need you most. Conversations flow seamlessly across all channels, leading to greater productivity and satisfaction all around.
One of the most important advantages of remote agents and cloud contact center solutions is the ability to scale service. Remote agents and cloud technology have a high level of security and full compliance with several added benefits:
On-premise agents have an infrastructure on a private network, and can be customized to the specific needs and requirements of the business. Mid to large-sized businesses whose primary concern is based on complete control and enhanced privacy can benefit from on-premise advantages like:
Hybrid agent solutions combine both cloud and on-premise systems to give your infrastructure the best of both worlds. Companies with some regulatory requirements may benefit from utilizing the hybrid system because of the advanced security and cost-effectiveness.
Speak with an expert who will examine your operation and help you choose the model that best suites the needs of your business.
EASY INTEGRATION
One Provider. Endless Possibilities.
We customize our solutions to integrate with your existing infrastructure for maximum compatibility and efficiency. Our experts do all the work to ensure you get the most out of your solutions.
Predictive dialer
HIPAA & PCI DSS Compliant, SOC 1 & 2
Open platform APIs
CRM integration
Real-time data and analytics
Bilingual and multilingual services
And more...
"We were impressed with the way [Humach] handled our customers and how well their culture aligned with ours."
Vice President
"We actually had three departments unanimously agree on one provider, which says it all."
Sr. IT Technical Engineer
"Humach helped us get our customer experience to where we wanted it to be. We truly view them as an extension of our team."
Director, Customer Care
"Without Humach, our business would not have been able to grow like it has. Their expertise has proven invaluable."
Vice President of Operations
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