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Resource Library

Get the latest research, reports and whitepapers that cover trending topics and answer your questions surrounding customer experience, AI, automation, and more.

Free Business Resources

NEW EBOOK

Path to Automation: Mastering Customer Experience Ownership

Explore how to refine customer experience management with our new eBook. Learn to overcome the challenges of disjointed CX systems and implement unified, automated processes. Gain practical tools to take charge of customer interactions and boost their quality.

Improve your CX approach—Download the eBook now!

Digital Agent Guide

Here’s everything you need to know about AI-powered Digital Agents with a breakdown of benefits and a complete agent task library.

AI Ready CX Checklist

Get your AI Ready CX Checklist to assess your contact center’s current setup and prepare for seamless AI integration and smarter CX solutions.

Digital Conversation Templates

Use these free templates to design more humanized, authentic digital interactions and improve your customer’s experience.

Contact Center Continuity Checklist

Use this checklist to create a strategic contact center continuity plan with remote agents that adapt, scale, and adjust in real-time.

White Papers

The Guide to CX Success

Discover analysis, market research, and guidance to help you reduce labor and increase revenue and customer experience within 6-8 months.

The 2020 Customer

Find out how to survive rising customer expectations and the rapidly changing tech landscape that places extraordinary pressure on CX leaders.

The Time
is Now

Learn about challenges executives face when accelerating their customer experience and determine which solutions are best for your business.

Seamless Strategy Guide

Access customized strategies, advanced AI tools, and guidance to transform service delivery, cut costs, and enhance customer interactions.

Frost & Sullivan Report

Empowering Future-Ready Customer Experience through Cutting-Edge Insights.

Case Studies

NEW CASE STUDY

Largest U.S. Healthcare Association Increased Engagement by 50%

Learn more about the implementation of customer-centric Digital Agents for sales and support in the healthcare subscription space.

Click to open PDF in a new tab for Humach Technical Support Scales client from 0 to 1,000+ personnel in under 10 days

Click to open PDF in a new tab for Leading Theme Park & Entertainment Company Delivers Huge ROI with Humach Live Agents

Click to open PDF in a new tab for Digital Agents handle 42% of chats for leading theme park & entertainment company

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Recent News

Humach launches mAI Pilot

June 24, 2024

Humach Honored with Naming of Advanced AI and Cyber Science Bay at Missouri Western State University

May 29, 2024

Remend Releases 2023 AI Self-Service Automation Report and Buyer’s Guide

March 20, 2024

Unlock AI-Powered Solutions for Your Contact Center

Navigating AI integration for your call center can be complex. Humach’s free assessments simplify the process, offering tailored insights to improve performance, boost efficiency, and enhance customer satisfaction. Start your journey to a smarter, more efficient contact center today!